Salesforce Business Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to comprehend business objectives and convert them into precise Salesforce requirements.

• Evaluate current business processes, identify gaps and inefficiencies, and propose Salesforce-based solutions for both Sales Cloud and Service Cloud.

• Facilitate requirements-gathering sessions, workshops, interviews, and discussions with stakeholders from both business and technology sectors.

• Produce clear and comprehensive business requirements, functional specifications, process flows, and solution documentation.

• Create and manage user stories, acceptance criteria, use cases, and functional requirements for development and QA teams.

• Work in tandem with Product Owners and Scrum teams throughout sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.

• Oversee and prioritize requirements while ensuring the product backlog is in sync with business priorities.

• Utilize JIRA to monitor user stories, requirements, defects, sprint progress, and delivery status.

• Collaborate with Salesforce technical teams to verify proposed solutions and ensure alignment with business requirements and Salesforce best practices.

• Assist in functional testing, UAT, defect resolution, and production rollouts.

• Identify dependencies, risks, and process impacts related to Salesforce changes and communicate these to stakeholders.

• Serve as a subject matter expert for Salesforce-supported business processes and actively contribute to continuous process improvement initiatives.

⛳️ Requirements

• 8–16 years of experience in Business Analysis, Salesforce consulting, CRM transformation, or a comparable role.

• Strong hands-on functional expertise in Salesforce Sales Cloud and Service Cloud.

• Demonstrated experience in Business Analysis and Stakeholder Management.

• In-depth understanding of Agile/Scrum methodologies and experience collaborating with cross-functional Scrum teams.

• Practical experience with JIRA for managing backlog, requirements, sprints, and issues.

• Exceptional skills in requirements elicitation, analysis, documentation, and communication.

• Capability to convert complex business requirements into clear, actionable requirements for Salesforce development teams.

• Solid understanding of CRM processes such as sales management, lead and opportunity management, customer service, case management, and service operations.

• Experience in crafting detailed User Stories and Acceptance Criteria.

• Strong knowledge of Sprint Planning and Backlog Management.

• Proficient in Stakeholder Management and Requirements Gathering across diverse business functions.

• Familiarity with Salesforce implementation, enhancement, migration, integration, or transformation projects.

• Salesforce certifications like Salesforce Certified Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant are advantageous.

• Experience working with distributed or global teams while managing multiple stakeholders.

• Strong analytical and problem-solving skills.

• Excellent communication abilities.

• Confidence in engaging with both business and technical teams.

• Ability to challenge existing processes, identify improvement opportunities, manage competing priorities, and drive requirements through the entire delivery lifecycle.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible work environment and remote work options.

• Competitive salary and performance-based incentives.

• Collaborative and dynamic team culture.