Salesforce Business Analyst

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Act as the primary administrator for Salesforce Media Cloud on a daily basis, overseeing user management, permissions, page layouts, flows, reports, dashboards, validation rules, and automation.

• Collaborate with Revenue Strategy & Enablement, Revenue Operations, and sales leadership to convert business requirements into scalable Salesforce solutions and operational enhancements.

• Construct and enhance a Salesforce environment that supports Axios’ revenue organization, sales processes, and go-to-market strategies.

• Create and maintain reports, dashboards, and ongoing analyses that provide insights into business performance, sales metrics, and KPIs.

• Facilitate data migration and continuous data management, ensuring data quality, integrity, consistency, and governance across Salesforce.

• Discover opportunities to automate manual workflows, optimize processes, and boost operational efficiency.

• Assist in sales planning and performance management, including setting sales goals, conducting conversion and segment analyses, and preparing Quarterly Business Reviews, along with weekly, monthly, and quarterly reports.

• Resolve user and system issues; propose scalable solutions; support testing, deployment, and change management for Salesforce updates and enhancements.

• Develop and maintain documentation, best practices, and training materials to promote Salesforce adoption.

• Within the first year, establish a scalable Salesforce foundation, facilitate legacy CRM migration, enhance automation, boost adoption rates, and assist teams in utilizing data and analytics.

• Report directly to the Senior Director of Revenue Strategy and Operations.

• Work alongside Revenue Enablement, Client Partnerships, Client Experience, and Business Development teams.

⛳️ Requirements

• 1–2 years of experience as a Salesforce Administrator.

• 1–2 years of background in sales operations or sales analytics.

• Salesforce Administrator Certification (ADM-201) or a commitment to achieve certification within the first year.

• Proven experience in building or significantly expanding a Salesforce organization from the ground up, or involvement in a major Salesforce implementation.

• Proficient in creating flows, reports, dashboards, validation rules, and custom objects.

• Strong understanding of Salesforce security, profiles, permission sets, and best practices for data management.

• Exceptional analytical and problem-solving abilities with a keen attention to detail.

• Capability to manage multiple priorities in a dynamic environment.

• Strong communication skills paired with a customer-service-oriented approach when assisting end users.

• Experience collaborating with cross-functional stakeholders to gather requirements and enhance business processes.

• Familiarity with Salesforce Media Cloud is a plus.

• Experience in integrating Salesforce with third-party applications is an advantage.

• Background in supporting Salesforce data migration between different CRMs or Salesforce orgs is a bonus.

• Experience in the media industry is a plus.

• Willingness to actively develop AI literacy and leverage AI tools to improve productivity, creativity, and efficiency.

🏝️ Benefits

• 401(k) plan with employer matching.

• Comprehensive PPO and High Deductible health insurance options available through the Blue Cross Blue Shield network.

• Employer contributions to a Health Savings Account (HSA) for those choosing the high deductible health plan.

• Coverage for dental and vision care.

• 12 weeks of paid leave for primary caregivers.

• Additional 6-8 weeks of leave for birth-givers based on the type of delivery, leading to a total of 18-20 weeks of continuous leave.

• Generous vacation policy, in addition to holidays.

• One mental health day provided each quarter.

• Annual stipend for learning and development opportunities.

• $100 monthly stipend for work-from-home expenses.

• Access to tele-mental health services via Headspace.

• Membership with OneMedical, including tele-health services.

• Personal health advocacy resources through HealthAdvocate.

• Inclusive benefits for fertility, hormonal health, and family planning through Carrot Fertility.

• Access to the Axios “Family Fund,” designed to provide financial support to employees facing financial hardship or emergencies.

• Increased flexibility for parents and caregivers.

• Virtual social events sponsored by the company.

• A positive and robust work environment.

• Commitment to fostering an open, inclusive, and diverse workplace culture.

• Continuous learning opportunities to develop AI literacy and responsibly integrate AI tools into everyday workflows.