Salesforce Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct workshops to review business processes and carry out a thorough analysis of client business needs.

• Decompose business requirements into user stories, detailing effort levels, advantages and disadvantages, best practices, and suggested approaches.

• Record user stories, encompassing acceptance criteria, assumptions and constraints, sizing, prioritization, and proposed solutions.

• Produce business requirements, solution designs, functional specifications, and findings reports.

• Oversee the feedback loop for finalized user stories during the build phase.

• Configure Salesforce systems utilizing declarative functionalities and frameworks.

• Supervise technical teams for Force.com development and integration with other business applications.

• Migrate data from existing customer legacy systems utilizing Salesforce data migration tools.

• Direct and manage the User Acceptance Testing strategy, including implementation, reporting, and end-user testing.

• Develop training curricula and provide training for end-users.

• Lead engagement teams and support clients with implementations, integrations, and custom development projects.

• Design Salesforce.com solutions, technical designs, best practices, and application implementations.

• Work distribution: 10% Project Management, 45% Analysis, 45% Technical.

⛳️ Requirements

• A minimum of 2 years’ experience as a Salesforce Business Analyst or in Salesforce Configuration.

• At least 2 years of experience in platform or solution architecture within a custom-system development setting for medium to large organizations.

• Over 2 years of experience with Marketing Cloud.

• Strong knowledge of the Salesforce Platform, including Sales Cloud, Service Cloud, Community Cloud, advanced configuration, security/permissions management, data migration, and data models.

• Familiarity with Apex and design considerations for Visualforce/Lightning Components.

• Experience with Agile project methodologies, including backlog management, user stories and acceptance criteria, sprint planning, etc.

• Salesforce Administrator certification is mandatory.

• Salesforce Advanced Administrator certification is mandatory.

• Salesforce Platform App Builder certification is mandatory.

• Salesforce Sales Cloud Consultant certification is mandatory.

• Salesforce Service Cloud Consultant certification is mandatory.

• Capability to engage with clients, collect relevant information, explain complex concepts, and resolve issues effectively.

• Agile certifications are preferred.

🏝️ Benefits

• Competitive salaries.

• Bonus incentives.

• Comprehensive benefits.

• Flexible working hours.

• Mentoring opportunities.

• Opportunities for learning and personal development.