Salesforce Administrator

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the daily configuration of Salesforce Service Cloud, managing objects, fields, page layouts, flows, validation rules, and permissions.

• Address user issues and conduct routine maintenance and data hygiene activities.

• Facilitate integrations between Salesforce and other support tools.

• Assess new Salesforce features and releases that are pertinent to support operations.

• Take charge of the telephony and contact center platform roadmap, including CTI integration, call routing, and IVR.

• Collaborate with support leadership to prioritize enhancements.

• Manage vendor relationships effectively.

• Coordinate the rollout of new telephony systems with minimal disruption to daily activities.

• Develop and maintain dashboards that track support volume, response times, resolution rates, and CSAT.

• Provide regular reports to support and leadership teams.

• Recognize trends and highlight operational issues identified through the data.

• Complete a brief 2-minute video response as part of the screening process.

⛳️ Requirements

• A minimum of 2 years of practical Salesforce administration experience, with a strong preference for Service Cloud.

• Familiarity with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys.

• Experience in configuration or ownership of the roadmap for contact center or telephony platforms is highly advantageous.

• Proficient in building reports and dashboards in Salesforce or similar BI tools.

• Excellent cross-functional communication abilities.

• Detail-oriented and capable of managing multiple workstreams simultaneously.

• Salesforce Administrator certification is a plus.

• Experience in fintech or regulated industries is a plus.

• Background in contact center migration is a plus.

• Basic knowledge of crypto/blockchain is a plus.

• Must currently reside in Latin America (LATAM) or Europe.

• A professional home setup is required for remote work.

🏝️ Benefits

• Competitive salary in USD, paid consistently each month, regardless of location.

• Performance-based incentives.

• +15 paid vacation days annually.

• Observance of all U.S. federal holidays.

• Fully remote work from anywhere in LATAM or Europe.

• Collaborative and supportive workplace culture.

• Fast-paced environment in the high-growth fintech and cryptocurrency sector.