Salesforce Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main Salesforce administrator for users, security, permissions, data integrity, reporting, and dashboards.

• Develop and manage Salesforce objects, fields, page layouts, record types, validation rules, Flows, and automation processes.

• Take ownership of tickets from initiation to resolution while identifying business needs or underlying causes.

• Assist in reviewing and prioritizing incoming IT requests.

• Facilitate integrations between Salesforce, NetSuite, marketing platforms, and eCommerce solutions.

• Lead enhancements through requirements gathering, testing, deployment, documentation, and user adoption.

• Keep stakeholders updated on scope, timelines, progress, and potential risks.

• Identify recurring issues and resolve them at their source.

• Create documentation, standard operating procedures (SOPs), and user manuals.

• Collaborate with teams in Sales, Marketing, Customer Success, Operations, Manufacturing, Finance, and colleagues based in Boston.

⛳️ Requirements

• 2–5 years of hands-on experience in Salesforce administration, preferably supporting a B2B sales organization.

• Demonstrated ability to design and build Salesforce Flows independently, going beyond simple record updates.

• Strong proficiency in user management, security, reporting, objects, and validation rules.

• Experience in a ticketing or structured request environment.

• Excellent troubleshooting and root-cause analysis skills across applications, data, and integrations.

• Strong business analysis skills with the ability to translate needs into practical solutions.

• Exceptional written and verbal communication skills in English.

• Strong organizational skills and the ability to follow through in a fast-paced environment.

• Salesforce Certified Administrator credential is preferred.

• Additional Salesforce certifications and experience with NetSuite, Shopify, or integration platforms are advantageous.

• Ability to work during US Eastern hours (night shift).

• Application must include a 2–3 sentence note detailing a Salesforce Flow created, the problem it addressed, and the methodology employed.

🏝️ Benefits

• US holidays off.

• 12 days of paid time off annually.

• Weekly pay schedule.

• Fully remote work-from-home option.

• Opportunities for growth towards senior business systems roles, Salesforce architecture, or IT leadership.