Salesforce Administrator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collect clients’ business requirements and translate them into technical specifications for Salesforce design.

• Utilize Salesforce best practices to reduce the need for custom development.

• Create technical documentation and standard operating procedures for clients.

• Conduct training sessions with EBQ customers.

• Review Salesforce and deliver comprehensive configuration optimization plans.

• Identify and promptly communicate any project risks and issues.

• Migrate and implement Salesforce solutions for new organizations.

• Grasp clients’ business needs and tailor Salesforce to meet those requirements.

• Build client relationships and provide guidance to executives and stakeholders on business processes.

• Design and manage custom fields and objects, flows, record types, data validation, page layouts, and third-party integrations.

• Create specialized reports and dashboards.

• Manage and import data into Salesforce using ETL tools.

• Stay updated with Salesforce features and suggest process enhancements.

• Oversee tasks in EBQ’s project management system.

• Implement training and guidance from management.

• Meet or exceed monthly performance targets set by the supervisor.

• Comply with company policies and values.

• Collaborate effectively and represent EBQ professionally to clients.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Highly motivated and disciplined self-starter with exceptional oral and written communication skills.

• Knowledge of Salesforce best practices and data architecture.

• Possession of Salesforce Administrator Certification.

• 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce administrator.

• Strong customer service and organizational abilities.

• Familiarity with Agile and Scrum methodologies.

• Proficient in Microsoft Excel.

• Process-oriented mindset.

• High attention to detail.

• No visa sponsorship is available for this role.

• Ability to communicate effectively, stand, walk, use hands for various tasks, and occasionally lift up to 15 pounds.

• Experience with online screen sharing tools like RingCentral Meetings, WebEx, GoToMeeting, or Join.Me (desirable but not mandatory).

• Knowledge of SQL or SOQL (desirable but not mandatory).

• Additional preferred Salesforce certifications include Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ Specialist.

• Business analyst and/or sales experience (desirable but not mandatory).

• Experience with both SMB and Enterprise organizations (desirable but not mandatory).

• Familiarity with working with Non-Profit organizations (desirable but not mandatory).

• Understanding or experience in release management and the software development lifecycle (desirable but not mandatory).

🏝️ Benefits

• Equal employment opportunities.

• Reasonable accommodation during the application process.