Salesforce Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of the daily operations of the Salesforce platform for North America and Global Services.

• Convert business requirements into scalable Salesforce solutions while adhering to EEE IT enterprise standards.

• Facilitate the recurring Salesforce governance forum and synchronize the platform roadmap, system health, and backlog priorities.

• Secure IT review and authorization for changes impacting integrations, API users, or the core security sharing model.

• Oversee the evaluation and approval process for AppExchange packages, connected applications, and external developer tools.

• Adhere to the approved environment strategy and refrain from making configuration or development changes directly in Production.

• Utilize approved DevOps tools for deployments from sandbox through testing, UAT, and production.

• Manage Salesforce major-release compatibility assessments, regression testing, and evaluations of emerging technologies.

• Collaborate with IT on automating user access lifecycle, MFA, least-privilege permission sets, break-glass administration, backup, recovery, and data retention.

• Design advanced Flow automations, custom objects, validation rules, and scalable data models.

• Oversee account management, pipeline tracking, quoting, contract handoffs, service processes, and related workflows.

• Maintain configuration standards, naming conventions, technical debt tracking, and a transparent backlog across business units.

• Collaborate with IT on Salesforce integrations with ERP, CPQ, and other enterprise systems.

• Ensure data integrity, normalization, deduplication, and alignment of enterprise master data.

• Develop and enhance reports and operational dashboards for business and executive stakeholders.

• Administer the Salesforce security model in accordance with EEE IT policies.

• Lead business initiatives for significant enhancements, upgrades, and transitions.

• Ensure that Salesforce data management complies with export control, privacy, and records retention policies.

• Act as a liaison between Sales, Service, Operations, Finance, PM, KAM, and Commercial Excellence.

• Serve as the primary escalation point for Salesforce functional issues, system errors, and user support inquiries.

• Document configurations and administrative processes, mentor junior administrators and power users, and provide training and coaching to Salesforce users.

• Manage Salesforce licensing, renewals, and partnerships with Salesforce and implementation partners.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent level of practical work experience.

• Over 6 years of direct experience in enterprise Salesforce administration.

• Preferably experience in a global manufacturing, aftermarket service, or complex supply-chain environment.

• Expert-level proficiency in Salesforce Flow Builder and declarative process automation.

• Strong foundational understanding of Sales Cloud and Service Cloud data models, object behaviors, and security architecture.

• Demonstrated experience within IT governance, including change and release management, sandbox strategy, and security assessments.

• Experience supporting multiple business units or divisions within a shared organization while managing competing priorities.

• Ability to clearly communicate technical trade-offs to business leaders, users, and IT personnel.

• Salesforce Certified Platform Administrator certification is required.

• Experience in Salesforce, CPQ, or similar as an active user in a sales context.

• Familiarity with Field Service or aftermarket service processes.

• Basic knowledge of reading or writing Apex, SOQL, or LWC.

• Working knowledge of APIs, middleware such as MuleSoft or Boomi, and Data Loader.

• Experience in linking Salesforce data to Tableau or Power BI.

• Knowledge of Salesforce security controls, including role hierarchies, sharing rules, permission sets, public groups, and field-level security.

• Understanding of export control, privacy, and records retention obligations.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.