Salesforce Administrator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Assist with the daily administration of Salesforce.

• Oversee users, profiles, permission sets, roles, and access requests.

• Develop and manage custom fields, page layouts, record types, validation rules, and reports.

• Aid in workflow automation, Flow configuration, and system improvements.

• Resolve user issues and deliver prompt support across various departments.

• Conduct system testing and quality assurance for new features and updates.

• Facilitate Salesforce release management and document changes.

• Ensure the quality, consistency, and integrity of CRM data.

• Assist with data imports, exports, updates, deduplication, and cleanup efforts.

• Contribute to governance initiatives and process documentation.

• Monitor system performance and pinpoint areas for enhancement.

• Collaborate with stakeholders to guarantee accurate reporting.

• Create and manage reports and dashboards for Revenue Operations, Customer Success, and leadership.

• Support forecasting, pipeline reporting, and operational analytics.

• Address data requests and undertake ad hoc analysis projects.

• Transform business requirements into effective reporting solutions.

• Identify chances to optimize processes and minimize manual tasks.

• Assist in the design, testing, and implementation of Salesforce automation.

• Participate in cross-functional projects involving Salesforce integrations and interconnected business systems.

• Document workflows, business requirements, and system modifications.

• Test and implement AI-powered features within Salesforce and related platforms.

• Support automation, AI-driven workflows, and innovative process design initiatives.

• Keep abreast of new Salesforce and AI technologies and share applicable ideas.

⛳️ Requirements

• 0–2 years of experience in Salesforce administration, business systems, operations, customer support, or a related discipline.

• Salesforce Administrator Certification (ADM-201) is preferred, or a willingness to obtain certification within the first year.

• Basic knowledge of Salesforce platform capabilities and CRM concepts.

• Exceptional attention to detail and strong organizational abilities.

• Analytical thinker with the capacity to solve problems and quickly adapt.

• Comfortable handling data and utilizing spreadsheets.

• Excellent written and verbal communication skills.

• Ability to work collaboratively with both technical and non-technical stakeholders.

• Interest in systems, automation, and emerging technologies.

• Enthusiasm for applying AI to business operations and system administration.

• Experience with Salesforce in any capacity, including internships, academic projects, volunteer work, or previous employment.

• Familiarity with Salesforce Flows, reports, dashboards, or data management tools.

• Proficient with Excel, Google Sheets, or basic reporting tools.

• Exposure to Revenue Operations, Sales Operations, Customer Success Operations, or SaaS business models.

• Familiar with AI-powered productivity tools such as ChatGPT, Claude, Copilot, Gemini, or Salesforce Einstein.

• Remote work experience or experience with distributed teams is preferred.

• Must be authorized to work in the United States; employer does not sponsor work visas.

🏝️ Benefits

• Unlimited, responsible PTO.

• $0 deductible health plans along with dental and vision insurance.

• 401k retirement plan with automatic company contributions.

• Pre-tax benefit account for Dependent Care.

• Support for professional development.

• In-home snack allowance.

• Credits for cellphone and internet expenses.

• Provision of equipment and structured onboarding.

• Paid time off for volunteer activities.

• A completely virtual work environment offering flexibility and eliminating commute time.