Manager, Salesforce Administration

This is a fully remote position, open to applicants in Spain.

📋 Description

• Lead and nurture the Salesforce team by establishing priorities, standards, and expectations.

• Serve as the primary escalation point during incidents, complex delivery decisions, and conflicts with stakeholders.

• Influence team capacity planning, task distribution, skills enhancement, recruitment assistance, and the use of specialist partners.

• Oversee the health and development of Sales Cloud, Service Cloud, and Experience Cloud.

• Set and uphold platform standards regarding configuration, automation, data models, documentation, testing, and managing technical debt.

• Execute complex Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics, and troubleshooting.

• Manage daily system administration tasks, including user administration and processing joiners, movers, and leavers.

• Configure and maintain Experience Cloud portals and manage external access.

• Keep the platform roadmap updated and control Salesforce lifecycle changes and environments.

• Assess and implement AppExchange packages.

• Supervise Salesforce integrations with Slack and other enterprise applications.

• Set up API monitoring and alerting for authentication failures, expirations, API errors, rate limits, latency, and delivery failures.

• Lead incident response and the problem management process.

• Manage Salesforce security posture, sharing architecture, access controls, audits, and compliance with SOC 2 and GDPR requirements.

• Oversee licenses, certificates, connected apps, and OAuth lifecycles.

• Manage the delivery backlog, release management, source control, testing, deployments, and rollback planning via GitHub.

• Enhance platform support, documentation, triage, knowledge articles, and trend analysis.

• Handle technical debt and vendor delivery.

• Advocate for data quality and generate reports on adoption, automation failures, API consumption, incidents, release quality, access risk, and technical debt.

• Assess and adopt Agentforce, Salesforce AI, and enterprise AI tools responsibly with AI governance.

⛳️ Requirements

• Minimum of 7 years as a Salesforce Administrator in large, multi-team settings.

• Salesforce Administrator certification is mandatory.

• Demonstrated leadership in managing people, including line management, coaching, performance support, work prioritization, and development of Salesforce administrators or platform specialists.

• Extensive practical knowledge of Sales Cloud and Service Cloud.

• Profound Salesforce security expertise, including organization-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps, and audit controls.

• Hands-on capability with Experience Cloud, including external sharing models, guest access, and community configuration.

• Proven experience in Salesforce DevOps and change management using GitHub, including version-controlled deployment workflows, pull-request review, and release governance.

• Experienced in operating API-led integrations, including monitoring, troubleshooting, authentication, limits, and failure handling.

• Familiarity with managing SSL and authentication certificates and ensuring integration health.

• Strong declarative delivery skills, particularly in Flow, data modeling, validation, Lightning configuration, reporting, and environment management.

• Solid release and change management experience, including sandbox strategy, source control, testing, deployment governance, and production support.

• Confident in stakeholder management.

• Strong solution and design judgment, with an understanding of platform architecture and enterprise-level data modeling.

• Salesforce Advanced Administrator certification is preferred, or other relevant credentials such as Platform App Builder, Service Cloud Consultant, or Agentforce/AI accreditation.

• Experience administering Ironclad, Qualtrics, and Slack CRM / Sales Elevate, or similar CLM, survey, and Slack-CRM tools.

• Familiarity with Agentforce or Salesforce AI.

• Experience with Claude or other enterprise AI platforms.

• Knowledge of Slack platform capabilities and APIs.

• Working knowledge of Okta or a similar enterprise identity provider.

• Exposure to NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, identity providers, or data platforms.

• Experience in a SaaS, technology, or high-growth setting.

• Ability to work remotely from Spain.

🏝️ Benefits

• Remote work flexibility for employees.

• Opportunities for employee growth.

• A culture built on trust, respect, and personal development.

• Commitment to diversity, equity, and inclusion.

• Collaboration within a global team.

• Professional development through coaching, learning, documentation, and peer reviews.