Salesforce Admin – Lead

This is a fully remote position, open to applicants in India.

📋 Description

• Comprehend the existing Salesforce configuration and organizational goals to pinpoint enhancement opportunities.

• Oversee change management, governance, communication, prioritization, and all facets of Salesforce projects.

• Collaborate with stakeholders at all levels and convert technical details into easily understandable concepts.

• Ensure effective, compliant, and seamless release management across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Salesforce CPQ/CLM.

• Administer users and licenses, which includes setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults (OWD), and sharing rules.

• Execute Salesforce configuration modifications, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

• Manage sandbox environments efficiently.

• Identify and collect requirements, translating them into scalable, best-practice solutions.

• Recognize unused or underutilized features within the platform.

• Develop a platform roadmap and establish priorities in collaboration with stakeholders.

• Communicate platform modifications to end users and stakeholders effectively.

• Enhance Salesforce data quality through management, rules, and automation.

• Conduct proactive system maintenance, security assessments, release updates, health checks, and Optimizer reviews.

• Address user support tickets promptly.

• Monitor and boost user adoption rates.

• Provide training for new and existing users.

• Maintain comprehensive technical documentation.

• Manage integrated applications and third-party vendors.

⛳️ Requirements

• A Bachelor’s degree in IT or Computer Science is preferred.

• 10 to 11 years of practical Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, Apttus CPQ/CLM.

• Extensive experience supporting release processes in a multi-org or multi-cloud Salesforce environment.

• Demonstrated experience with Apttus CPQ/CLM configurations and troubleshooting.

• Proficiency in Apex, LWC, Flow, SOQL, triggers, Salesforce design patterns, and testing frameworks.

• Strong problem-solving and debugging abilities.

• Experience working in Agile environments.

• Exceptional communication, teamwork, and business acumen.

• Experience in change management and governance.

• Capability to engage with stakeholders at all levels.

• Experience in implementing Salesforce configuration changes.

• Familiarity with DevOps/release management practices.

• Basic understanding of triggers and Apex code is beneficial.

• Salesforce Administrator certification is preferred.

• Platform App Builder certification is preferred.

• Platform Developer I certification is preferred.

• Availability and responsiveness to inquiries.

• Active involvement in the Salesforce community.

• Working hours are from 3:00 PM to 12:00 AM IST.

🏝️ Benefits

• Employee Impact Groups.

• FA Cares volunteer opportunities.

• Mentorship Advantage Program.

• SOAR, an award-winning manager development initiative.

• Remote work from home arrangements.

• Cultural programs and benefits designed to enhance employee experience and development.