Manager, Salesforce Administration

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Lead and cultivate the Salesforce team by establishing priorities, standards, and expectations.

• Serve as the primary escalation point for incidents, complex delivery decisions, and stakeholder conflicts.

• Shape the team's capacity planning, work distribution, skills enhancement, recruitment assistance, and engagement with specialist partners.

• Oversee the health and progression of Sales Cloud, Service Cloud, and Experience Cloud.

• Set and maintain platform standards for configuration, automation, data models, documentation, testing, and managing technical debt.

• Execute complex Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics, and troubleshooting.

• Manage daily system administration tasks, including user administration and processing of joiners, movers, and leavers.

• Configure and sustain Experience Cloud portals and external access.

• Maintain the platform roadmap and supervise Salesforce releases, feature adoption, deprecations, sandboxes, and environments.

• Assess and implement AppExchange packages.

• Oversee Salesforce integrations with Slack and other enterprise applications.

• Establish monitoring and alerting standards for the Slack API, as well as runbooks, escalation paths, and service-level expectations.

• Lead incident response and problem management efforts.

• Manage Salesforce security posture, sharing architecture, access controls, audits, and compliance with SOC 2 and GDPR requirements.

• Administer licenses, SSL and SAML certificates, connected apps, and OAuth lifecycles.

• Handle delivery backlogs, release management, GitHub-based version-controlled deployments, and production support.

• Maintain documentation for configuration and change management.

• Advocate for data quality, dashboards, reporting, architecture decisions, and scalable use of Salesforce.

• Evaluate and adopt Agentforce, Salesforce AI, and related enterprise AI tools responsibly.

• Support responsible AI governance, testing, monitoring, auditability, and change control.

• Collaborate closely with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams, and implementation partners.

⛳️ Requirements

• A minimum of 7 years of experience as a Salesforce Administrator in large, multi-team settings.

• Salesforce Administrator certification is mandatory.

• Proven leadership skills, including line management, coaching, performance support, work prioritization, and development of Salesforce administrators or platform specialists.

• Extensive practical knowledge of Sales Cloud and Service Cloud.

• Strong Salesforce security expertise, encompassing organization-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps, and audit controls.

• Hands-on experience with Experience Cloud capabilities, including external sharing models, guest access, and community configuration.

• Demonstrated Salesforce DevOps and change management experience using GitHub, including version-controlled deployment workflows, pull-request reviews, and release governance.

• Experience with API-led integrations, including monitoring, troubleshooting, authentication, limits, failure handling, and coordination among technical teams.

• Familiarity with managing SSL and authentication certificates while maintaining integration health.

• Strong declarative delivery skills, particularly in Flow, data modeling, validation, Lightning configuration, reporting, and environment management.

• Solid experience in release and change management, including sandbox strategy, source control, testing, deployment governance, and production support.

• Confident in stakeholder management.

• Strong judgment in solution design, with an understanding of platform architecture and enterprise-level data modeling.

• Salesforce Advanced Administrator certification, Platform App Builder, Service Cloud Consultant, or Agentforce/AI accreditation is preferred.

• Experience with Ironclad, Qualtrics, Slack CRM / Sales Elevate, or similar tools is desirable.

• Experience with Agentforce or Salesforce AI is a plus.

• Knowledge of Claude or other enterprise AI platforms is advantageous.

• Familiarity with Slack platform capabilities and APIs is desirable.

• Working knowledge of Okta or a comparable enterprise identity provider is a plus.

• Exposure to NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, identity providers, or data platforms is beneficial.

• Experience in a SaaS, technology, or high-growth environment is preferred.

🏝️ Benefits

• Option for remote work.

• Culture focused on employee growth and development.

• Opportunities for collaboration with global teams.

• Commitment to diversity, equity, and inclusion.

• Guidance on AI usage during the interview and hiring process.