Salesforce Administration Manager

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Lead and enhance the Salesforce team by establishing priorities, standards, and expectations.

• Serve as a senior escalation point during incidents, complex delivery decisions, and stakeholder conflicts.

• Design the team operating model, encompassing capacity planning, work distribution, skills development, recruitment assistance, and specialist-partner engagement.

• Manage the health and evolution of Sales Cloud, Service Cloud, and Experience Cloud.

• Define and uphold platform standards for configuration, automation, data models, documentation, testing, and technical debt management.

• Engage in hands-on Salesforce administration and configuration, which includes Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics, and troubleshooting.

• Administer user accounts and manage joiner/mover/leaver processes.

• Configure and oversee Experience Cloud portals and external access controls.

• Maintain the platform roadmap and manage Salesforce releases, feature adoption, deprecations, sandboxes, and environments.

• Assess and implement AppExchange packages.

• Supervise Salesforce integrations with Slack and other enterprise applications.

• Establish standards for API monitoring, alerting, support runbooks, escalation paths, and service-level expectations.

• Lead incident response and problem management efforts.

• Oversee Salesforce security architecture, access controls, audits, and compliance activities.

• Manage licenses, certificates, connected apps, and OAuth lifecycles.

• Own the delivery backlog, release management, GitHub workflows, testing, deployment governance, and production support.

• Advocate for data quality and provide dashboards and reports on platform performance, adoption, incidents, access risks, and technical debt.

• Evaluate and safely implement Agentforce, Salesforce AI, and enterprise AI tools.

• Collaborate with Sales, Revenue Operations, Customer Service, Finance, Security, Enterprise Architecture, IT Operations, Data, Integration teams, and implementation partners.

⛳️ Requirements

• Over 7 years of experience as a Salesforce Administrator in large, multi-team environments.

• Salesforce Administrator certification is required.

• Demonstrated leadership in people management, including coaching, performance support, work prioritization, and development of Salesforce administrators or platform specialists.

• Extensive practical knowledge of Sales Cloud and Service Cloud.

• In-depth Salesforce security expertise, covering organization-wide defaults, role hierarchies, sharing models, permission sets, field-level security, identity, privileged access, connected apps, and audit controls.

• Hands-on capability with Experience Cloud, including external sharing models, guest access, and community configuration.

• Proven experience with Salesforce DevOps and change management using GitHub, including version-controlled deployment workflows, pull-request reviews, and release governance.

• Experience with API-led integrations, including monitoring, troubleshooting, authentication, limits, failure handling, and coordination across technical teams.

• Background in managing SSL and authentication certificates and maintaining integration health.

• Strong declarative delivery capability, particularly in Flow, data modeling, validation, Lightning configuration, reporting, and environment management.

• Solid experience in release and change management, including sandbox strategy, source control, testing, deployment governance, and production support.

• Confident in stakeholder management.

• Strong judgment in solutions and design, with an understanding of platform architecture and enterprise-level data modeling.

• Salesforce Advanced Administrator certification is preferred, or other relevant credentials.

• Experience in administering Ironclad, Qualtrics, and Slack CRM / Sales Elevate, or similar tools.

• Familiarity with Agentforce or Salesforce AI.

• Experience with Claude or other enterprise AI platforms.

• Knowledge of Slack platform capabilities and APIs.

• Working familiarity with Okta or a comparable enterprise identity provider.

• Exposure to complementary enterprise platforms such as NetSuite, MuleSoft, Celigo, Boomi, Workato, Zapier, identity providers, or data platforms.

• Experience in a SaaS, technology, or high-growth environment.

• Must possess Salesforce Administrator certification.

🏝️ Benefits

• Remote work options available.

• Opportunities for employee growth.

• Culture based on trust, respect, and personal development.

• Commitment to diversity, equity, and inclusion.

• A collaborative and supportive workplace culture.