Sales Trainer – Team Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist both Recovery and Protocol sales teams by comprehending workflows, sales methodologies, and performance expectations.

• Deliver onboarding, product education, sales training, and continuous development sessions.

• Evaluate calls, pinpoint performance gaps, provide constructive feedback, and conduct individualized coaching.

• Lead team huddles, role-playing exercises, workshops, call evaluations, and performance discussions.

• Assess and enhance scripts, standard operating procedures (SOPs), call guides, and training resources.

• Monitor conversion rates, recovered revenue, average order value, upselling and cross-selling performance, and overall productivity.

• Discover opportunities to enhance training, customer interaction, objection management, and sales efficiency.

• Collaborate with current Sales support team members and coordinate training and coaching initiatives.

• Aid in new-hire onboarding, training, and ramp-up processes.

• Foster accountability, ownership, continuous education, teamwork, and high performance.

• Enhance representative performance through ongoing training and coaching efforts.

• Assist in boosting conversion rates, recovered revenue, AOV, and overall sales effectiveness.

• Contribute scalable processes and innovative ideas as the Sales organization expands.

⛳️ Requirements

• Over 3 years of experience in sales leadership roles.

• More than 3 years of expertise in sales training, coaching, learning and development, or sales enablement.

• Demonstrated experience in creating training programs, onboarding materials, SOPs, sales playbooks, or coaching frameworks.

• Strong grasp of sales KPIs, conversion rates, AOV, upselling, cross-selling, and performance management.

• Background in eCommerce, direct-to-consumer (DTC), outbound sales, customer retention, sales recovery, or high-ticket sales environments.

• Exceptional English communication and facilitation abilities.

• Strong coaching, leadership, and team development skills.

• Capability to analyze sales performance and pinpoint areas for enhancement.

• Familiarity with Shopify or CRM systems is advantageous.

• Willingness to work weekends as dictated by the team's schedule and operational requirements.

• Comfortable working graveyard (GY) shifts aligned with U.S. business hours.

• Experienced sales leader, trainer, or coach passionate about developing individuals and enhancing team performance.

• Proficient in working with performance metrics and converting data into actionable coaching strategies.

• Capable of identifying challenges, introducing innovative ideas, and recommending practical enhancements.

• Collaborative and flexible, able to work alongside an existing support team while contributing your own insights and leadership.

• Hands-on and focused on execution.

• Comfortable operating in a fast-paced DTC environment where processes are continually evolving.

🏝️ Benefits

• Fully Remote Position: Work from anywhere and collaborate with a growing team.

• Paid Time Off: Eligible for paid leave benefits upon completing 90 days of employment.

• Career Growth Opportunities: Advance alongside Plateful as the Sales organization grows, with chances to assume greater responsibilities and aid in the team's development.