Sales Team Lead, Portuguese Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take ownership of the team's commercial effectiveness, which includes conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit.

• Track daily performance dashboards, detect trends, and swiftly implement corrective measures.

• Mentor and develop team members through regular one-on-one meetings, feedback sessions, quality assurance reviews, and live sales coaching.

• Oversee the onboarding process for new agents, covering systems access, product knowledge, scripts, campaigns, and performance expectations.

• Establish clear sales objectives and maintain consistent accountability within the team.

• Evaluate team performance and deliver comprehensive reporting and insights to management.

• Cultivate a culture of ownership, transparency, high performance, and ongoing improvement.

• Ensure adherence to internal processes, quality standards, and company policies.

• Manage a team of up to 15 Sales Agents dedicated to customer conversion, deposits, and retention-focused sales activities.

⛳️ Requirements

• Minimum of 2 years of experience in leading sales or call center teams comprising 10 or more individuals.

• Native or fluent in Portuguese with proficient working knowledge of English.

• Strong analytical abilities and comfort with KPIs, dashboards, and performance metrics.

• Demonstrated capability to coach, inspire, and nurture high-performing sales teams.

• Exceptional communication, leadership, and organizational skills.

• Capacity to excel in a fast-paced, results-oriented environment.

• Experience in iGaming, sales, or customer retention is highly advantageous.

• Must be located in Portugal or Eastern Europe.

🏝️ Benefits

• Competitive salary complemented by performance-based bonuses.

• Completely remote work arrangement.

• Comprehensive onboarding and continuous leadership development opportunities.

• Chance to lead one of the company's most impactful commercial teams.

• International, supportive, and high-performance work atmosphere.

• Clear pathways for career advancement within the organization.