Sales Team Lead, BPO – Outbound

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Lead and mentor a team of outbound sales representatives to consistently achieve KPIs.

• Develop and enhance sales playbooks informed by actual performance metrics and market insights.

• Identify performance challenges at both the team and individual levels and take swift action to address them.

• Directly manage underperforming team members with confidence, including handling Performance Improvement Plans (PIPs) and difficult discussions.

• Oversee daily operations, ensuring CRM accuracy, reporting effectiveness, and efficient workflow management.

• Clearly communicate progress and resource requirements to leadership in a business-oriented manner.

• Collaborate with leadership to ensure that team execution aligns with the wider goals of the company.

⛳️ Requirements

• A minimum of 4 years of experience leading sales or SDR teams within a BPO setting.

• Demonstrated experience in developing playbooks with tangible before-and-after results.

• Must possess remote work experience with US-based clients (this is non-negotiable).

• Strong American accent and excellent communication skills (this is non-negotiable).

• A data-driven mindset towards quality and performance management.

• Operationally focused — comfortable with reporting, process development, and metrics analysis.

🏝️ Benefits

• Competitive salary.

• Commission opportunities.