Sales Team Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Create the complete sales process from initial contact to booked holiday and transition to Operations.

• Establish sales strategy, target demographics, and distribution channels.

• Set team KPIs, track performance, and report outcomes to senior management.

• Engage in customer interactions and make sales directly, especially in the initial months.

• Mentor the existing team and enhance consultative selling skills.

• Experiment with sales techniques, assess outcomes, and refine approaches.

• Collaborate with Product and Technology to develop sales systems, tools, and automation.

• Discover and integrate AI-driven sales tools and processes.

• Evaluate and enhance AI adoption and its effectiveness.

• Work together with Growth on inquiry management and quality assurance.

• Collaborate with Operations to ensure that sales commitments are fulfilled.

• Recruit, onboard, and nurture new team members as the department expands.

• Advocate for customer needs and offer feedback to influence product development.

⛳️ Requirements

• Authentic skiing expertise, including direct experience with European ski resorts.

• Experience in the travel industry as a travel agent, tour operator, or similar role.

• Demonstrated history of selling high-value, considered purchases to UK consumers in a consultative, advice-driven manner.

• Strong business insight and acumen.

• Comprehensive understanding of the UK consumer travel or leisure market and the research and purchasing habits of UK customers.

• Experience in establishing a sales process or function from the ground up, or significantly overhauling an existing one.

• Experience in leading, coaching, or mentoring sales professionals.

• Comfort in owning sales targets and being evaluated against them.

• Data literacy to establish meaningful metrics and interpret them transparently.

• Exceptional written and verbal communication skills in English.

• Self-motivation and excellent organizational skills.

• Familiarity with AI and automation tools as part of daily operations.

• Willingness to be flexible during peak booking seasons, including availability on weekends as required.

• Experience as a ski instructor, ski guide, seasonaire, or in a resort setting is a plus but not essential.

• Background in travel technology is advantageous but not required.

• Experience in a seasonal business is beneficial but not mandatory.

• Experience in recruiting and onboarding for a growing team is advantageous but not essential.

• Proficiency in French or other European languages is a plus but not required.

🏝️ Benefits

• Fully remote work setup.

• Weekend availability as needed during peak booking times.

• Chance to build and lead a sales function from the ground up.

• Opportunity to collaborate closely with Growth, Operations, Product, and Technology teams.

• Ability to influence product and sales tools.

• Opportunity to steer AI adoption and implement AI-driven tools and workflows.

• Opportunity to recruit, onboard, mentor, and develop a growing team.