Sales Support Team Lead

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Supervise and assist a team of Sales Order Coordinators and Sales Order Specialists.

• Serve as the primary contact for team inquiries, escalations, and intricate order concerns.

• Mentor and develop team members in collaboration with the Sales Support Manager.

• Oversee workloads, modify staffing levels, and enhance team productivity and cooperation.

• Facilitate on-the-job training while reinforcing processes and best practices.

• Allocate weekly coverage and manage requests for paid time off (PTO).

• Guarantee order coverage during staff absences and organize last-minute coverage for call-ins, vacations, or unforeseen absences.

• Engage in performance management activities, including one-on-ones, coaching sessions, performance improvement plans (PIPs), and annual performance evaluations.

• Provide assistance with complex or overdue orders and offer additional support as needed.

• Collaborate with sales partners and suppliers to aid in order coordination and fulfillment.

• Maintain coverage notes, tip sheets, training materials, and updates on processes.

• Coordinate with management and other Team Leads on service and employee support initiatives.

• Report directly to the Sales Support Manager.

⛳️ Requirements

• At least 2 years of experience in the Boundless Sales Support department with proven expertise in Support policies and procedures.

• Proficient in Salesforce; experience with NetSuite is advantageous.

• Strong leadership, coaching, and communication skills are essential.

• Comfortable with providing on-the-job training and reinforcing process expectations to team members.

• Excellent organizational and time management skills with a keen attention to detail.

• Preferred experience in managing PTO calendars, shift coverage, or scheduling.

• Ability to handle multiple priorities in a fast-paced environment.

• Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

• Must be proficient in Windows PC usage.

• Some travel may be necessary.

• Flexibility in working hours may be required during peak periods or coverage times.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) with matching contributions.

• Cool swag!