Sales Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the sales process

• Conduct a high volume of incoming and outgoing calls using an automatic dialer

• Create and manage lead records

• Qualify, connect, and arrange consultations for prospects with Program Consultants

• Maintain comprehensive documentation for cross-functional teams

• Provide essential information to potential clients and physicians

• Organize appointments, meetings, and conferences while keeping calendars updated

• Ensure excellent customer service during communications with callers

• Research and gather information using the internet and other resources

• Utilize Microsoft Office and additional software applications to compile and format data and reports

• Support special projects as requested by the manager/director

• Assist in the planning of special events

• Engage in call evaluations, both giving and receiving constructive feedback

• Make informed decisions based on established protocols, procedures, and prior experience in the best interests of the company and its partners, affiliates, and clients

• Perform additional duties as assigned

• Maintain consistent and reliable attendance

⛳️ Requirements

• Ability to thrive in a fast-paced, high-pressure sales environment

• Availability to work rotating weekends

• Basic computer proficiency, including Microsoft Office and database management

• Proficient communication skills in both English and Spanish, both verbally and in writing

• Capability to handle multiple tasks at once

• High school diploma or equivalent work experience required

• Must be at least 18 years old

• Typing speed of at least 35 words per minute

• Must have a quiet, distraction-free workspace, free from extraneous noise while working remotely

• Availability on scheduled days and times is essential

🏝️ Benefits

• A flexible working environment

• 100% employer-funded medical, dental, vision, short-term disability, and life insurance/AD&D for eligible employees

• Optional health benefits such as life insurance, critical illness, and accident coverage

• Health Savings Account with company contributions (dependent on plan selection)

• Employee Assistance Plan (EAP)

• Worldwide Emergency Travel Assistance Program

• Paid vacation, sick leave, bereavement, and jury duty for eligible employees

• 10 paid holidays per year

• Education assistance program

• Employee Referral Program

• Paid volunteer time off and team-building events

• Generous 401(k) company matching

• Gym membership reimbursement

• Employee discounts

• Additional great perks and benefits

• Commissions