Sales Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all documentation related to VAC (Value Analysis Committee) submissions for new clients and ensure follow-up until approval is obtained.

• Work in collaboration with Customer, Sales, Legal, and Finance teams to establish new accounts.

• Create, analyze, and disseminate reports for customer onboarding.

• Develop quotations, oversee the ERP system, and generate metrics from quote to sales.

• Assess customer preferences and financial capabilities alongside Sales and propose appropriate solutions.

• Monitor the inbox and assign sales leads to the relevant sales and staff members.

• Assist customers and Sales with equipment upgrades.

• Provide support for the Equipment Evaluation program and manage purchase conversions.

• Handle incoming and outgoing calls and emails to guarantee customer satisfaction.

• Professionally review and respond to emails in a timely manner.

• Document customer interactions in accordance with Standard Operating Procedures.

• Comply with established processes, policies, and procedures.

• Escalate issues for guidance when necessary.

• Identify and record changes and improvements in processes with Customer Service Management.

• Maintain original documents for VAC submissions and lead the ECO process in conjunction with Quality.

• Assist with order entry as required.

• Perform additional tasks as assigned.

• Report directly to the Manager of Sales Support.

⛳️ Requirements

• High school diploma required.

• At least 5 years of experience in a customer service role or an equivalent combination of education and experience.

• Remote work position located on the West Coast.

• Willingness to travel 10% of the time.

• Exceptional interpersonal skills and phone etiquette.

• Strong attention to detail and ability to multitask in a fast-paced setting.

• Skills in problem resolution, follow-up, planning, and organizational abilities, including meeting deadlines.

• Capable of working independently as well as collaboratively in a team, utilizing effective time management.

• Proficient in typing and familiar with MS Word, Excel, Outlook, and Teams.

• Quick learner with the ability to adapt to new technologies and applications.

• Experience with NetSuite, Salesforce, and QuickBooks is preferred.

• Ability to work at a computer workstation for extended periods.

• Experience in the medical device sector is required.

• Must comply with applicable county, state, and Federal vaccination regulations.

• Legal authorization to work in the United States is mandatory.

🏝️ Benefits

• Stock options – a chance to own a piece of a mission-driven company.

• Comprehensive employee benefits package, including 401(k).

• Healthcare insurance coverage.

• Paid Time Off (PTO).

• Inclusive and diverse work environment.

• Opportunity to influence and shape the company culture.

• Continuous learning and dynamic challenges for professional development.