Sales Support Manager

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Act as a representative of the company with a thorough understanding of its product range.

• Enhance sales effectiveness by building strong relationships with customers and recognizing their needs.

• Collaborate directly with Sales and Sales leadership to sustain and expand business within designated territories.

• Generate leads and deliver customer service for primary accounts.

• Conduct market and competitive analysis to assist Sales in modifying sales strategies based on field experiences and outcomes.

• Organize weekly, monthly, and annual sales activities between the Sales Support Team and external sales.

• Lead outbound calls and manage account coverage for a specified region of the United States.

• Define, develop, and oversee a Customer Service team.

• Support and uphold internal sales processes from order placement to shipment, including quoting, order acknowledgments/confirmations, and order tracking.

• Partner with outside sales, Technical & Architectural Services, and inside sales teams to meet the annual budget goals.

• Define, develop, and maintain a skilled Inside Sales team for a particular customer segment.

• Work alongside sales leadership to formulate and uphold an Inside Sales strategy.

• Generate and standardize KPIs while reporting on the achievement of sales budget targets.

• Foster a motivated, customer-focused, and continuously improving team culture.

• Oversee and guide the Outbound Call Specialist and establish KPIs linked to annual budget performance.

• Evaluate talent and manage team performance effectively.

• Undertake additional projects, responsibilities, or tasks as assigned by management.

⛳️ Requirements

• Bachelor’s degree in business and 5 years of relevant experience in leading a customer service/inside sales team.

• Over 10 years of sales and leadership experience may substitute for a degree.

• Exceptional verbal and written communication abilities.

• Proven experience in managing, directing, and inspiring a team.

• Strong multitasking skills and the capacity to prioritize effectively.

• Highly organized with efficient work habits.

• Proficient in Microsoft Suite products (Excel, PowerPoint, Word, Teams, etc.).

• Ability to be trained in company-specific software.

• Experience with various business systems is required (ERP, CRM).

• Willingness to travel 10–30% to visit facilities, customers, and suppliers.

• Possession of a valid Driver’s License.

• Legally eligible to work in the United States.

• Must not require current or future employment visa sponsorship.

🏝️ Benefits

• Opportunities for diverse learning and professional development.

• Committed to being an equal opportunity employer.

• Reasonable accommodations provided during the application and recruitment process.