Sales Support Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of strategic sales initiatives in the field.

• Assist with channel initiatives, product launches, and training rollouts.

• Direct field teams through established workflows and escalate issues when necessary.

• Support career field channel initiatives aimed at enhancing regional performance.

• Manage sales operations tasks such as territory alignment, resource distribution, and performance reporting.

• Create reports and presentations for sales leadership, which include performance dashboards and forecasts.

• Analyze in-market data to pinpoint trends, opportunities, and risks, translating insights into actionable strategies.

• Standardize processes to ensure consistent and efficient execution in the field.

• Collaborate with various departments including Marketing, Compliance, Sales Training, Product, Reporting & Analytics, and HR.

• Facilitate communication between corporate functions and field sales teams.

• Coordinate with internal channel leadership and external vendors or agencies as necessary.

• Recruit, hire, and onboard Sales Support Professionals.

• Mentor direct reports while providing performance management and career development support.

• Set team objectives, monitor performance metrics, and foster accountability.

• Cultivate a culture centered on engagement, continuous improvement, and high performance.

⛳️ Requirements

• At least 5 years of experience in sales operations, field support, or sales strategy roles.

• A minimum of 2 years in a leadership or managerial position.

• Strong skills in organization and project management.

• Proficient in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and Power BI.

• Experienced with CRM tools such as Salesforce.

• Exceptional verbal and written communication abilities.

• Proven track record of using data to inform business decisions.

• Preferred: Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Preferred: Experience in a large matrixed organization.

• Preferred: Familiarity with healthcare or insurance sales.

• Preferred: Certification in change management or process improvement.

• Preferred: Experience in leading or supporting sales transformation or go-to-market initiatives.

• A minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Capability to work in a dedicated space free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical, dental, and vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Dedicated home workspace arrangement.

• Remote work setup with occasional travel to Humana offices for training or meetings.