Sales Support, Interior Design

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and handle new hdesign inquiries and referrals received from Hamptons.

• Promptly respond to new leads via email and telephone using established processes and templates.

• Reach out to potential clients to introduce hdesign services and determine initial requirements.

• Follow up on existing leads to sustain momentum and outline subsequent steps.

• Organize calls, consultations, and meetings for the hdesign Account Manager.

• Review weekly property sales and exchange lead lists through outbound calls and emails.

• Facilitate communication with Hamptons Sales, Lettings, and Property Management teams to promote referrals.

• Spot opportunities that need to be escalated to the Account Manager.

• Maintain precise and current CRM records.

• Document inquiries, communications, notes, requirements, and next actions.

• Update pipeline stages and assist with weekly pipeline evaluations.

• Collect information for quotations and proposals.

• Prepare and distribute standard quotations following training and onboarding.

• Follow up on issued quotations and log client feedback.

• Coordinate information between Sales, Design, and Projects.

• Assist in the preparation of sales documents, presentations, and client information.

• Aid with administrative tasks that advance opportunities from inquiry to instruction.

• Support the hdesign Account Manager with account management and communication.

• Maintain engagement with branches and key contacts.

• Organize follow-ups and actions resulting from meetings and calls.

• Keep organized records of account activities and outstanding actions.

• Provide general sales and administrative support.

⛳️ Requirements

• Prior experience in sales support, sales administration, customer service, lead generation, telesales, account support, or a similar role within the property industry.

• Comfortable communicating professionally with clients via telephone and email.

• Proven experience managing inquiries, follow-ups, and administrative tasks across multiple clients or opportunities.

• Familiarity with using a CRM or similar system to maintain client and sales records.

• Strong written English skills and professional email communication.

• Desirable: Experience supporting a UK-based sales or account management team.

• Desirable: Background in property, estate agency, interior design, construction, or professional services.

• Desirable: Experience in conducting outbound client calls or lead generation.

• Desirable: Experience in preparing quotations or proposals.

• Desirable: Familiarity with monday.com or similar CRM/project management software.

• Desirable: Experience working with premium or high-value services.

• Highly organized with exceptional attention to detail.

• Proactive and capable of taking ownership of recurring tasks.

• Confident and personable over the telephone.

• Professional and articulate in written communication.

• Persistent with follow-ups while ensuring a positive client experience.

• Capable of managing a high volume of inquiries and effectively prioritizing tasks.

• Comfortable adhering to defined sales processes, scripts, and procedures.

• Reliable with strong follow-through and accountability.

• Confident in learning new systems and processes.

• Commercially aware and able to identify when an opportunity should be escalated.

• Collaborative and comfortable working within a remote team.

🏝️ Benefits

• Full-time position, Monday to Friday, 9am to 6pm UK time.

• Remote work arrangement.