Sales Support, Business Development Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the generic inquiries inbox on a daily basis and respond promptly.

• Deliver a call-first approach to all incoming inquiries.

• Qualify leads and schedule seats for available certification courses.

• Process orders typically between AUD 2,000 and AUD 20,000.

• Issue quotes and follow up on all pending quotations.

• Revisit every quoted inquiry within one week.

• Manage long-term follow-up regarding defence company approvals, which may last up to four months.

• Ensure the Trello board is accurate and current, particularly the bookings tab.

• Promote attendance for the annual Perth course.

• Take on documented tasks currently managed by the contractor based in Newcastle, totaling around 20 hours per week.

• Address overflow inquiries from the e-commerce store.

• Maintain and update the database.

• Execute campaigns to re-engage lapsed leads.

• Independently educate oneself across all five certification courses.

• Perform outbound prospecting on LinkedIn.

• Provide general marketing assistance during a maternity-leave absence.

• Help with catalogues and manage social media activities.

• Contribute to blog articles related to certification courses.

• Own the sales pipeline for certification courses and act as the initial point of contact for inbound inquiries.

⛳️ Requirements

• Solid experience in inside sales, sales support, or customer service.

• Proven track record in processing orders and quotes accurately, particularly within the AUD 2,000–20,000 range.

• Familiarity with CRM or task management tools (e.g., Trello, HubSpot, Zoho).

• Confident and professional phone demeanor for both inbound and outbound calls.

• Experience managing extended sales or approval cycles; familiarity with corporate, government, or defence procurement is advantageous.

• Exceptional written and verbal English communication skills.

• Keen attention to detail and precision.

• Advanced organizational and time management abilities.

• Capability to juggle multiple priorities across sales, administrative, and occasional marketing tasks.

• A minimum of 2–3 years of experience in a comparable sales support, inside sales, or coordination role.

• Experience with e-commerce order support or basic marketing/social media coordination is a plus.

• Highly organized and detail-oriented.

• Proactive and able to work autonomously.

• Confident communicator with a consultative, call-first mindset.

• Persistent yet not aggressive; comfortable with lengthy follow-up cycles.

• Quick learner with strong adaptability to new systems.

• Personable, exuding genuine warmth and positive energy.

🏝️ Benefits

• Full Time (Work From Home).

• Training offered for LinkedIn outbound prospecting.

• Ongoing support throughout engagement by Outsourced Staff's Client & Staff Success Manager.