Manager – International Account Development

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee, retain, and profitably enhance a portfolio of American Express’ largest and most strategic global enterprise Commercial Card and payment clients.

• Take ownership of client strategy, profitable growth, retention, relationship expansion, global account strategy, and sales pipeline.

• Create and implement comprehensive global account plans that include strategic priorities, growth objectives, measurable outcomes, and executive engagement strategies.

• Foster relationships with stakeholders ranging from program-level contacts to senior executives and C-suite leaders.

• Identify and promote opportunities to increase share of wallet, create net-new spending, and broaden the adoption of American Express products and solutions.

• Lead intricate commercial and contract negotiations, including renewals, pricing proposals, RFP responses, and strategic client agreements.

• Offer strategic and consultative support to Finance, Procurement, Treasury, and other client stakeholders.

• Mobilize cross-functional teams and subject matter experts across American Express’ matrixed global organization.

• Collaborate with Client Management, Product, Operations and Servicing, Risk and Underwriting, Legal, Strategic Partnerships, and additional teams.

• Navigate multinational client environments, regulatory concerns, risk and underwriting requirements, and operational needs.

• Act as the senior point of contact for complex client issues and escalations until resolution.

• Spearhead initiatives related to global systems and process integrations, regulatory requirements, underwriting and risk considerations, and cross-market dependencies.

• Monitor industry, competitive, and payments trends, translating insights into strategic recommendations and growth opportunities.

⛳️ Requirements

• Proven experience managing large, complex global enterprise clients across various markets, business units, functions, and senior stakeholders.

• Established strategic account management experience driving client growth, retention, relationship expansion, and measurable commercial results.

• Demonstrated ownership of sales and pipeline within existing enterprise accounts.

• Experience in participating in or leading complex contract negotiations, renewals, pricing discussions, RFP responses, and commercial agreements.

• Capability to mobilize cross-functional and geographically dispersed teams in highly matrixed organizations without direct reporting authority.

• Ability to engage with senior executives and C-suite stakeholders effectively.

• Strong commercial and financial acumen.

• Exceptional consultative and solution-selling skills.

• Experience navigating complex client initiatives involving multiple markets, stakeholders, products, systems, and business functions.

• Outstanding executive communication, presentation, negotiation, and organizational skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Capability to manage complex client issues and escalations efficiently.

• Ability to work independently in a virtual environment across various geographies and time zones.

• Preferred: 8+ years of strategic account management, relationship management, consultative sales, or business development experience supporting large global enterprise clients.

• Preferred experience in Commercial Card, payments, B2B payments, transaction banking, treasury services, expense management, fintech, or complex enterprise financial services.

• Preferred knowledge of Commercial Card, T&E, supplier payments, B2B payment solutions, and/or Procure-to-Pay processes.

• Preferred experience with senior Finance, Procurement, Treasury, or corporate decision-makers.

• Preferred understanding of corporate finance, accounting, treasury, finance operations, expense management solutions, and ERP/accounting systems.

• Preferred experience with complex global contract management and negotiations.

• Preferred program and/or project management experience.

• Preferred knowledge of the competitive landscape within Commercial Card, payments, B2B payments, or Procure-to-Pay solutions.

• Employment eligibility to work with American Express in the U.S.; visa sponsorship will not be pursued.

🏝️ Benefits

• Competitive base salaries.

• Bonus incentives.

• 6% Company Match on retirement savings plan.

• Free financial coaching and financial well-being support.

• Comprehensive medical, dental, vision, life insurance, and disability benefits.

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).

• Free and confidential counseling support through our Healthy Minds program.

• Career development and training opportunities.