Sales Support Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming sales inquiries and ensure they are processed accurately.

• Assist with order fulfillment and logistics, verifying that shipment and customer details are correct while promptly addressing any issues.

• Prioritize quotation requests, delivering a 5-minute turnaround for standard inquiries when all necessary information is available.

• Accurately document quotations, customer feedback, and opportunities in the CRM for the sales team.

• Follow up on pending quotations and escalate issues as required.

• Keep CRM data precise and current, including customer, machine, and commercial information.

• Accurately process sales orders, ensuring that customer, product, pricing, and delivery details are correct.

• Adhere to the Organization's Information Security Management System (ISMS), including relevant information security policies, procedures, standards, and guidelines.

⛳️ Requirements

• Proficient in written and spoken English.

• Experience in B2B sales administration.

• Ability to thrive in a fast-paced sales environment.

• Strong skills in Excel and Microsoft Office, including NetSuite/Salesforce.

• Capability to handle multiple requests and prioritize competing tasks.

• Confident in communication with both customers and colleagues.

• Experience in processing quotations and/or sales orders.

🏝️ Benefits

• Highly competitive salary – paid weekly.

• HMO enrollment upon commencement.

• Additional HMO dependents added for each year of service.

• 20 vacation days and 7 sick days per year.

• Annual performance bonuses and incentives.

• Regular salary reviews and increases.

• Complimentary cooked rice, snacks, and hot beverages.

• Company polo shirts provided.

• Bright and cheerful open-plan work environment.

• Work with prestigious clients alongside highly professional and friendly colleagues.

• Choose between working from home or in the office.