Contract Administrator – Group Contracts

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create new enrollment contracts and booklets for group sales using the internal contract development system in accordance with submitted applications.

• Prepare and distribute contract amendments and booklets for current clients based on revision applications received.

• Maintain online files for contracts and booklets to ensure accurate and easily accessible records.

• Liaise with other departments regarding group benefits and the distinctive features of those benefits.

• Confirm group benefit enrollments and changes processed by other coordinators.

• Address, investigate, and resolve intricate or challenging enrollment/benefit issues and inquiries.

• Identify and suggest process enhancements to improve efficiency and service quality.

• Operate under the guidance and supervision of the Team Manager, Group Contracts.

⛳️ Requirements

• Preferred experience in a related field with a solid understanding of insurance industry practices.

• Proven dedication to exceptional customer service.

• Ability to demonstrate flexibility, innovation, and independence.

• Outstanding interpersonal abilities.

• Capacity to collaborate effectively within a team.

• Strong planning and organizational skills.

• Proficient analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office applications.

• A criminal record check satisfactory to employment conditions required following a conditional offer.

🏝️ Benefits

• Healthy work-life balance.

• Opportunities for professional advancement.

• Dynamic, innovative, and team-oriented work environment.

• An inclusive workplace that values diversity and a variety of perspectives, backgrounds, and experiences.