Senior Application Support Administrator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide expert consultation and senior leadership in the support of significant applications and associated projects.

• Design, develop, and maintain integrations between ServiceNow and enterprise systems.

• Propel the growth and adoption of the ServiceNow platform throughout the organization.

• Convert legacy workflows, including those reliant on spreadsheets, into scalable solutions within ServiceNow.

• Deliver enhanced request intake processes, intelligent routing, automation, and improved experiences for end-users.

• Identify new integration opportunities and collaborate with peers to enhance existing solutions.

• Ensure the stability and reliability of the ServiceNow platform.

• Understand integration points with current systems and infrastructure to inform application configuration and implementations.

• Provide premier support for problem resolution and troubleshooting efforts.

• Oversee the setup, configuration, integration, and implementation of major applications.

• Conduct maintenance and upgrades outside of business hours as necessary.

• Participate in an on-call rotation approximately every nine weeks, lasting one week.

⛳️ Requirements

• A Bachelor's degree in Computer Information Systems or a related field, or equivalent professional experience is required.

• A minimum of 5 years of experience in Information Technology is essential.

• At least 3 years of experience in Systems Administration or Programming is required.

• A year of knowledge regarding computer systems operations for Windows/AIX/Mainframe environments is necessary.

• Expert knowledge of application support technologies and associated documentation is required.

• Strong interpersonal and organizational skills are essential.

• Proven skills in decision-making and problem-solving are necessary.

• Excellent time management and project management skills are required.

• Ability to effectively communicate ideas and explain problem/solution/business value descriptions to diverse audiences.

• Strong technical expertise in ServiceNow administration, integration development, and automation is required.

• Experience in creating custom workflows using Flow Designer is essential.

• Familiarity with developing and supporting web services and APIs is necessary.

• Proficiency in scripting to build scalable solutions is required.

• Strong knowledge of SQL, PowerShell, and JavaScript is essential.

• Experience with MoveWorks is preferred as a significant qualification.

• Exposure to AI capabilities within ServiceNow is advantageous.

• Willingness to adjust schedules for maintenance and upgrades outside of regular business hours is required.

• Willingness to partake in an on-call rotation is necessary.

• Sponsorship is not available for this position.

🏝️ Benefits

• Remote, work-from-home position.

• Employee worker type.