Sales Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily administrative assistance to the sales team, which includes maintaining customer records, updating sales data, generating reports, and organizing documentation.

• Process, track, and update customer orders, ensuring precision in order details, pricing, shipping information, and status updates across e-commerce platforms.

• Address customer inquiries related to products, orders, shipping, returns, and general sales questions via email, chat, or other digital channels.

• Support sales representatives with quotes, invoices, product details, order follow-ups, and customer communications to facilitate the advancement of sales opportunities.

• Ensure accurate maintenance of product, inventory, pricing, and customer information within the company’s e-commerce and sales systems.

• Collaborate with fulfillment, warehouse, shipping, and other internal teams to address order discrepancies, delivery issues, returns, and customer concerns.

• Maintain spreadsheets, sales trackers, customer databases, and other records, while preparing basic sales and operational reports as required.

• Monitor outstanding customer and sales requests, follow up on pending orders or opportunities, and provide general administrative support to enhance sales team efficiency.

⛳️ Requirements

• 1–3+ years of experience in sales administration, customer support, e-commerce, order processing, or a similar administrative role.

• Knowledge of e-commerce operations, online orders, product catalogs, shipping processes, returns, and customer service workflows.

• Proficient in using e-commerce platforms, CRM systems, Microsoft Office/Google Workspace, spreadsheets, email, and other online business tools.

• Strong attention to detail.

• Exceptional organizational, data-entry, time-management, and follow-up skills.

• Outstanding written and verbal communication abilities.

• Professional customer-service orientation.

• Capability to work independently while juggling multiple priorities.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have effectively scaled BPOs in the past.

• Opportunities for career growth and development.