Sales Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address all incoming sales inquiries received through email, the website, and various online platforms.

• Assess incoming inquiries to ascertain customer needs, opportunity value, urgency, and subsequent actions.

• Forward high-value or strategic sales opportunities to the relevant onshore sales personnel for further action.

• Independently handle and respond to standard sales inquiries using authorized information, pricing, and procedures.

• Create, prepare, and organize sales proposals, quotes, presentations, and necessary documentation.

• Ensure accurate tracking of customer, lead, and opportunity data within the CRM, keeping the sales pipeline current.

• Monitor pending inquiries and proposals, coordinating follow-ups to guarantee ongoing progression of opportunities.

• Provide comprehensive sales administrative support, which includes reporting, documentation, internal coordination, and general assistance to the onshore sales team.

⛳️ Requirements

• At least 2.5 years of prior experience in sales support, sales administration, customer service, lead management, or a related field.

• Exceptional written and verbal communication skills in English.

• Strong business writing abilities to formulate professional customer responses and proposals.

• Experience in managing a high volume of email and online inquiries.

• Meticulous attention to detail and excellent organizational skills.

• Confidence in identifying and prioritizing commercially valuable opportunities.

• Proficient in using CRM systems and maintaining precise sales pipeline information.

• Strong skills in Microsoft Office or Google Workspace, particularly in Word/Docs, Excel/Sheets, and PowerPoint/Slides.

• Capability to work independently while effectively collaborating with an onshore sales team.

• A proactive attitude with a strong emphasis on responsiveness, customer experience, and follow-through.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career advancement and development.