Sales Support Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, manage, and coordinate the order process to guarantee satisfaction for both customers and the company.

• Prepare correspondence and address the needs of internal and external customers.

• Actively support the sales team.

• Confirm the accuracy of purchase orders/quotes, product availability, and any product restrictions specific to the country.

• Enter and allocate laser orders efficiently.

• Take ownership of sales orders and all associated deadlines.

• Maintain and manage the open order report.

• Comply with Sarbanes-Oxley process requirements.

• Build and develop cross-functional relationships with Accounts Receivable, Invoicing, Quality Assurance, and Manufacturing.

• Collaborate with the logistics team to ensure a seamless product flow to customers.

• Provide updates on order status, shipping information, and product availability to sales and field service teams.

• Communicate product changes to Product Managers based on customer feedback and complaints.

• Process RMAs and credits in accordance with the company’s return policy.

• Assist the National Sales and Demo Administration.

• Exemplify and deliver the "Exceptional Everyday" standard.

⛳️ Requirements

• High School diploma or equivalent is required.

• 1 to 2 years of relevant experience is necessary.

• Experience specifically in Customer Service is required.

• Familiarity with ERP Systems, preferably SAP or Salesforce.com.

• Proficient in Microsoft Office suite.

• Demonstrated understanding of domestic and international shipping regulations.

• Knowledge of common customer service and business concepts, practices, and procedures within the relevant field.

• Ability to exercise independent judgment as needed to ensure customer satisfaction.

• A high degree of creativity and flexibility is expected.

• Excellent negotiation skills.

• Strong collaborator and team member.

• Well-organized team player who follows through on tasks to completion.

• Capable of sitting, using hands for handling objects, tools, or controls.

• Ability to stand, walk, reach with hands and arms, and perform movements like stooping, kneeling, crouching, or crawling.

• Travel to the company's annual sales meeting is required.

🏝️ Benefits

• Travel to the company's annual sales meeting will be required.