Sales Specialist – Patient Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out and follow up with potential patients who have shown interest in Shapely.

• Inform prospective patients about Shapely's program, the physician-led model, and GLP-1/GIP weight loss medications.

• Clarify the basics of insurance eligibility and general coverage aspects for weight loss medications.

• Assist leads throughout the enrollment process and arrange initial appointments.

• Oversee the lead pipeline in the CRM, monitoring follow-ups and conversion statuses.

• Achieve or surpass targets for outbound calls, conversions, and scheduled appointments.

• Reconnect with warm leads who have not yet enrolled and address any outstanding inquiries.

• Collaborate with the Prior Authorization and Concierge teams to ensure seamless patient transitions.

• Communicate objections, questions, and challenges to leadership to enhance messaging and processes.

⛳️ Requirements

• Prior experience in a sales, telesales, or outbound calling role, with a proven history of achieving conversion targets.

• Comfortable providing education to prospects regarding insurance eligibility and medication coverage fundamentals.

• Persuasive and consultative communication style that fosters trust quickly over the phone.

• Resilient and self-driven when managing a high-volume outbound pipeline.

• Previous experience in a similar role, ideally within a healthcare or telehealth setting.

• Technologically savvy; training on Zoom Phone, CRM platform, and EHR will be provided.

• Friendly and approachable demeanor with outstanding customer service skills.

• Quick learner, capable of understanding the intricacies of the business.

• Awareness of HIPAA, PHI, and patient privacy guidelines; training will be provided.

• Excellent command of English, both written and verbal.

• Exceptional communication skills with the ability to empathetically engage with patients.

• Strong organizational and problem-solving skills.

• Excellent team player.

• Passionate about health and wellness, with a commitment to Shapely's mission.

• Ability to work within the Los Angeles time zone.

🏝️ Benefits

• Remote role.

• Competitive USD salary.