Sales & Settlement Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Validate and accurately reconcile non-trade claims within Lamb Weston’s ERP system in accordance with established sales contracts and SOX controls.

• Provide support to all business units and departments across the enterprise while managing specific strategic customer accounts.

• Cultivate and maintain relationships with extended business functions throughout Lamb Weston.

• Act as the primary point of contact for escalation regarding disputes and resolution of deductions.

• Broaden responsibilities to encompass Sales Excellence tasks and assist with Salesforce support.

• Serve as a liaison between business functions, customers, and Acxion to guarantee precise and timely task execution.

• Implement key performance indicators for claim processing by monitoring dollar amounts, timelines, and quantity thresholds.

• Assist Acxion in settling disputes and deductions, and perform periodic account reviews with sales teams or external customers.

• Facilitate new-hire onboarding and provide ongoing training for current team members.

• Establish manual contracts within the ERP tool in compliance with SOX audit controls.

• Develop, lead, and execute cross-functional projects aimed at recovering invalid deductions.

• Adhere to SOX audit compliance when reviewing, processing, and making independent, impactful business decisions.

• Examine write-off ledgers to track under-threshold short-pay write-offs and mitigate revenue loss.

• Assist the OSD team in researching and analyzing OSD claims.

• Perform additional duties, analytics, and projects as assigned.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Business, or a related discipline is preferred.

• Over 3 years of experience in accounts receivable, credit, collections, trade deductions, non-trade deductions, or dispute resolution.

• Strong analytical, mathematical, research, and problem-solving abilities.

• Exceptional verbal, written, and interpersonal communication skills.

• Capability to maintain confidentiality and exercise sound judgment.

• Proficient in Microsoft Office, with a demonstrated ability to quickly learn and navigate various business systems.

• Experience in data analysis, trend identification, and making informed recommendations.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Ability to work both independently and collaboratively in a team setting.

• Experience in presenting information and recommendations to sales teams, internal stakeholders, and customers.

• Fluent in English, with strong verbal and written skills.

• Proficiency in Spanish is preferred.

• Some travel may be necessary.

• Ability to function in an office or remote environment.

• May require prolonged periods of sitting at a desk or computer terminal.

• Competency in using calculators, keyboards, telephones, and other office equipment.

• Stooping, bending, twisting, and reaching may be necessary.

🏝️ Benefits

• Health insurance benefits: Medical, Dental, Vision.

• Flexible Spending Accounts for Health and Dependent Care.

• Health Reimbursement Accounts.

• Well-being programs including companywide events and a wellness incentive program.

• Paid Time Off.

• Industry-leading 401(k) plan with generous company contributions.

• Financial Planning Services.

• Employee Stock Purchase Program.

• Health Savings Accounts.

• Life and Accident insurance.

• Family-Friendly Employee events.

• Employee Assistance Program services, including mental health and concierge-type services.

• Compensation and bonus incentive programs.