Sales & Service Backoffice Support

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Prepare and manage quotations, order confirmations, tender and service documents, as well as customer and service orders.

• Organize the Sales and Service back office, serving as the primary point of contact for both Sales and Service teams.

• Maintain data related to customers, installed bases, and service contracts, including warranty status, within the CRM system.

• Assist in scheduling and planning for Sales and Field Service, which includes customer visits, installations, maintenance, and calibrations.

• Manage sales and service correspondence, and ensure completed orders and service reports are forwarded to Finance for invoicing.

• Process and track service requests, spare parts orders, warranty claims, and returns, including the necessary shipping and customs documentation.

• Aid in marketing initiatives, trade shows, customer events, seminars, and training sessions.

• Prepare and follow up on Sales and Service meetings while monitoring open quotations, orders, and service activities.

• Assist in creating presentations and documentation for management purposes.

• Contribute to the enhancement and digitalization of administrative processes, ensuring accurate and quality-compliant documentation.

⛳️ Requirements

• Completed business training.

• Several years of professional experience, ideally in Sales or Service Administration within a technical field.

• Proven experience in coordinating multiple tasks and stakeholders in a fast-paced environment.

• Strong organizational and administrative abilities with a structured and meticulous work approach.

• Independent, proactive, and solution-oriented work style.

• Excellent skills in MS Office.

• Quick adaptability to new IT systems.

• Experience with CRM/ERP systems is a plus.

• Fluent in both written and spoken English.

• Knowledge of French and Dutch is advantageous.

• Understanding of German is an asset.

• Complete application documents are required; incomplete applications will not be considered.

🏝️ Benefits

• Modern working conditions.

• Flexible working time model.