Sales Retention Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address ARC (At Risk Customer) cases on behalf of the sales team.

• Manage incoming calls and primarily initiate outbound efforts with pre-existing customers.

• Deliver an exceptional experience for customers in-process by adhering to company call quality standards.

• Tackle and address objections from solar prospects effectively.

• Resolve issues and de-escalate customer concerns in a courteous and professional manner.

• Inform customers about Sunrun's solar process.

• Reconnect with unresponsive prospects.

• Oversee a pipeline of ARC cases and resolve them promptly.

• Collaborate with colleagues during team meetings and via G-chat.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 1 year of experience in a relevant field; experience in retention or sales is preferred.

• Minimum of six months of experience in a call center setting.

• Outstanding verbal and written communication abilities.

• Strong work ethic and a drive to achieve success.

• Capability to educate the public about the advantages of solar electricity and Sunrun Solar.

• Proficiency in email, Google Suite, and CRM tools; Salesforce experience is preferred.

• Availability to work weekends, evenings, and some holiday shifts.

• Bilingual ability is advantageous; Spanish is a plus.

• Capacity to remain seated for over 75 percent of the workday.

• Adequate hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.

• Ability to exert up to 10 pounds of force and occasionally lift or move up to 15 pounds.

• Sufficient visual and auditory acuity to follow instructions, operate office equipment, and assess work accuracy.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for advancement in your career.

• Leading training in the industry.

• Focus on employee development.

• Emphasis on well-being and safety.

• Reasonable accommodations during the hiring process or to perform the role.

• Commitment to equal opportunity employment.