Sales Resource Representative – Dental

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Engage in sales-related tasks and provide customer support for Henry Schein’s US Distribution Group.

• Assist Field Sales Consultants, Regional Managers, and Regional Sales Managers throughout the US.

• Reach out to customers within designated territories regarding promotional product offers, products, and technologies.

• Aid in negotiating competitive pricing, process customer orders via phone, and finalize sales transactions.

• Assess inbound leads and schedule appointments for outside sales representatives.

• Collaborate with Field Sales representatives on shared accounts.

• Maintain updated knowledge of promotional programs, competitive products, merchandising, and marketing strategies.

• Participate in vendor product training sessions to understand product details and selling points.

• Provide HSPA and customer quotes, addressing any follow-up inquiries.

• Support the enrollment and implementation of subscription-based services.

• Act as the primary customer contact for enrollment and implementation, documenting information in Salesforce.

• Distribute promotional information to customers via mail or fax.

• Manage incoming customer calls.

• Oversee implementation teams to ensure customer-focused service.

• Supervise small and complex projects.

• Utilize data, CRM, and other platforms to monitor and enhance customer experience.

⛳️ Requirements

• Generally 5 or more years of experience in Sales, Customer Service, Sales Support, or Customer Care teams.

• Typically possess a High School diploma, vocational training, and/or relevant on-the-job training.

• Demonstrate advanced proficiency in E-System, Siebel, Data Warehouse, Dental Exec, Salesforce, Advanced Excel, and Thrive App (CMS).

• Strong understanding of Dental products and departmental processes.

• Excellent verbal and written communication and presentation skills.

• Ability to manage multiple priorities effectively.

• Customer service-oriented with the capacity to resolve complex issues.

• Familiarity with sales practices and customer service standards is preferred.

• Salesforce experience is advantageous.

• Intermediate knowledge of Excel is required.

• Exceptional time management skills and ability to prioritize tasks efficiently.

• Capability to set clear team objectives, delegate responsibilities, and establish deadlines.

• Strong attention to detail and precision.

• Proficient in planning and organizing activities.

• Excellent interpersonal, written, and verbal communication abilities.

• Capacity to handle confidential and highly sensitive information.

• Ability to thrive in a team environment and manage multiple tasks simultaneously.

• Competence in conflict management and performance under pressure.

• Strong analytical and problem-solving skills.

• Ability to oversee multiple and/or complex projects.

• Capability to identify and suggest continuous improvement opportunities.

• Skill in establishing productive relationships at various organizational levels.

• Travel is typically less than 5%.

🏝️ Benefits

• Flexible work-from-home office environment.

• No special physical requirements necessary.

• Equal Employment Opportunity Employer.