Sales Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming sales calls and/or chats.

• Interact with customers to assess their needs and contribute to retention strategies.

• Keep informed about the latest products and services.

• Respond swiftly and professionally to customer queries via phone, email, or chat.

• Provide precise information about products and services.

• Negotiate and finalize sales deals through phone, email, or chat communication.

• Recognize customer needs and suggest suitable products or services.

• Support customer retention initiatives.

• Redirect non-sales-related calls to the appropriate departments.

• Maintain accurate records of customer interactions in the CRM system.

• Engage in training programs and ongoing learning opportunities.

• Work collaboratively with other departments to resolve customer issues.

• Follow company policies and procedures diligently.

• Achieve or surpass performance targets for relevant KPIs.

• Carry out other assigned responsibilities.

⛳️ Requirements

• At least 1 year of experience in an inbound or outbound sales role or a similar position, preferably within a call center setting.

• Preference for candidates with outbound sales experience.

• Experience assisting customers via phone, chat, and email is preferred.

• Excellent verbal and written communication skills.

• Strong negotiation and sales abilities.

• Proficient in computer usage and various software applications, including CRM Ninja.

• Must have a remote work setup in the Philippines.

• Availability for a full-time schedule from 8:00 AM to 11:30 PM EST, Monday to Sunday.

🏝️ Benefits

• Competitive salary.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day 1.

• Paid time off.

• Birthday leave.

• Bonus and incentive programs.

• Opportunities for skills training and both personal and professional growth.

• Employee Referral Program.

• Bring Your Own Device (BYOD) work arrangement.