Sales Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Promote additional services to current customers.

• Re-establish previously canceled warranty accounts by addressing the reasons for cancellation and offering a more budget-friendly warranty option.

• Reconnect with former interested customers or those actively seeking a warranty by presenting a more economical warranty solution.

• Handle inbound calls, request the customer’s reference number, and upsell micro-warranty products.

• Oversee and document the sales process using the CRM tool.

• Make outbound calls from the calling queue.

• Assess consumers’ financial needs and determine where services can provide assistance.

• Utilize a script to guide each call and promote the service.

⛳️ Requirements

• Minimum of 2 years of sales experience in selling products/services via phone or in-person.

• Previous experience in selling home or auto warranties is an advantage.

• Excellent verbal and written communication skills (proficiency in English).

• Capability to work independently within a multi-step sales process and follow up with warm leads through phone or email.

• Familiarity with CRM tools such as Salesforce.

• Competence in Microsoft Office Suite.

• A quiet workspace for effective communication.

• Internet connection with a minimum of 30 Mbps download and 10 Mbps upload speed.

🏝️ Benefits

• Monthly incentive bonus of COP 810,000, variable based on individual performance.

• Eligibility for sales incentives, subject to program guidelines and approvals.

• Fully remote work opportunity.