Sales Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main point of contact for customers.

• Oversee account management and sales activities.

• Meet sales targets and Contact Center performance metrics.

• Enhance brand visibility.

• Manage customer transactions, including order status, claims, order tracking, and artwork submissions.

• Respond to incoming customer inquiries via phone calls, emails, and chat requests within established service level agreements (SLAs).

• Proactively reach out to assigned customers to uncover additional sales opportunities.

• Recognize add-on and solution-selling prospects.

• Forward proactive sales leads to management or input opportunity details into designated tools.

• Follow up on product backorders and oversee order management.

• Configure solutions to clarify or identify customer needs.

• Conduct outbound calls and email communications for customer initiatives, campaigns, event recruitment, and vendor leads.

• Guide customers on product selections, add-ons, and available solutions.

• Maintain up-to-date knowledge of products and vendors.

• Foster positive relationships with customers and consultants, ensuring service-level expectations are met.

• Manage specific customer contacts to boost sales and sustain business partnerships.

• Provide pricing and availability details.

• Submit, monitor, and escalate quotes and orders as necessary.

• Address or route credit-related concerns.

• Investigate, escalate, and resolve customer complaints and issues effectively.

• Enter and verify orders for accuracy and completion.

• Process claims, redo/replacement orders, and in-store credits.

• Attend mandatory training sessions and complete assessments and learning evaluations.

• Assist the Contact Center Team with administrative responsibilities.

• Update customer profiles in Admin Panel, FreshDesk, and other relevant tools.

• Carry out additional tasks as assigned by Management.

⛳️ Requirements

• Associate's or Bachelor's Degree.

• At least one year of prior sales or customer service experience, ideally in a related field.

• Proven contact center professional.

• Proficient in telephone, chat, email techniques, and customer care.

• Competent in personal computing or keyboarding/data entry.

• Moderate proficiency in Excel.

• Exceptional written and verbal communication abilities.

• Strong organizational capabilities.

• Basic sales and negotiation skills.

• Willingness to attend required training sessions and pass assessments and monthly evaluations.

• Capacity to work efficiently in a fast-paced environment while maintaining speed and accuracy.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Opportunities for professional development and training.

• Competitive compensation and performance-based incentives.

• Flexible work arrangements.