Sales Operations Support – PACS Informatics Software

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in maintaining account relationships and internal operational procedures for the customer base of the Synapse Select PACS software.

• Keep an up-to-date understanding of sales models, contracts, and available options for the Synapse Select product line.

• Update and maintain reference documentation under the guidance of operations, product management, and sales leadership.

• Engage proactively with customers to ensure accurate and updated customer contact information.

• Manage multiple customer databases and serve as a liaison between customers and various Fujifilm departments.

• Collaborate with the Global Product Manager, Finance, and Sales to resolve billing issues and provide comprehensive account information.

• Supply customer account data and business metrics to the Global Vice President of Cardiovascular Business and the Global Product Manager.

• Recognize contractual deficiencies and support initiatives to enhance profit margins and standardize processes.

• Handle, communicate, manage, and track customer cancellations and related activities.

• Organize internal and external meetings and dispatch customer notifications following established protocols or leadership/legal requests.

• Adhere to the company’s Quality Management System and relevant regulatory standards.

⛳️ Requirements

• An Associate’s degree in business is preferred or equivalent experience is acceptable.

• A minimum of 1-2 years of relevant experience is required.

• Prior experience working with customer contracts is preferred.

• Proficiency in Microsoft Office Products is essential.

• Capability to provide support on multiple projects simultaneously.

• Ability to work independently in a fast-paced, deadline-oriented environment while managing multiple tasks amid swiftly changing priorities.

• Strong interpersonal skills along with effective verbal and written communication abilities.

• Familiarity with internal software tools such as Salesforce, Salesforce Service, and SAP is advantageous.

• Excellent problem-solving skills are required.

• Exceptional attention to detail is necessary.

• Ability to comply with the company’s Quality Management System.

• Must adhere to applicable U.S. FDA medical device regulatory requirements and ISO 13485 standards.

• Typical office working conditions; must be able to sit for extended periods; occasionally lift and/or move up to 10 pounds.

• Willingness to meet applicable facility vendor credentialing and vaccination requirements.

🏝️ Benefits

• A dynamic and flexible work environment.

• Occasional travel (up to 10%) may be required based on business needs.

• Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training.

• Reasonable accommodations provided in the application and selection process.

• COVID-19 vaccination accommodations for medical, religious, or other legally required exemptions.

• Encouragement of vaccination and periodic COVID-19 testing/indoor face covering requirements with applicable accommodations.