Head of Medical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the secure, compliant, and profitable delivery of all medical services across North and South America and additional locations as necessary.

• Oversee service delivery for both domestic and international onshore and offshore operations.

• Manage strategic financial performance, including budgets, project revenue, and client accounts.

• Guarantee that contractual obligations are fulfilled for key clients.

• Provide weekly updates on staffing and project status to the Vice President of Operations – North America.

• Engage stakeholders throughout the phases of planning, implementation, delivery, and conclusion.

• Manage service quality and develop procedures to support performance, accuracy, and compliance.

• Ensure accountability and quality assurance throughout the entire project lifecycle.

• Lead, guide, mentor, and develop direct reports while promoting a positive company culture.

• Oversee project planning and risk analysis; complete and audit project risk management workbooks.

• Support deployed field staff through calls, emails, and other interactions.

• Collect client feedback and ensure the competent performance of field staff.

• Modify working schedules to facilitate global operations.

• Identify staffing requirements and collaborate with HR, Talent Acquisition, and Clinical Governance to recruit field staff.

• Maintain a thorough understanding of scopes of work and contract deliverables.

• Establish and enhance systems and processes to improve operational efficiency and customer satisfaction.

• Plan and coordinate annual meetings, continuing education, and skills evaluations for mobilized providers.

• Review reports and implement quality improvements.

• Act as emergency backup for short-term deployments.

• Identify client challenges and develop solutions using internal and external resources.

• Escalate potential or actual issues to the Vice President of Operations – North America, along with recommended solutions.

• Assist in reviewing and approving timesheets, expenses, and time-off requests.

• Supervise Project Managers, medical support staff, and field personnel.

⛳️ Requirements

• Proven experience in a similar role managing multiple projects across various clients and locations.

• Experience in managing a team comprising both external and internal personnel.

• Capability to handle multiple tasks simultaneously and prioritize workload effectively.

• Experience in developing and executing market or country entry strategies.

• Financial acumen, including contract negotiation and project revenue forecasting.

• Experience in logistics and personnel coordination.

• Previous experience in a comparable role within the Oil and Gas Industry is advantageous.

• Background in Business Development/Sales, client contract management, and dispute resolution is ideal but not essential.

• Demonstrable experience in business continuity, resilience, and crisis management planning.

• Prior recruitment experience is essential.

• Previous risk management and QHSE experience is advantageous.

• Proficient in Microsoft Office applications and possesses general computer and technology literacy.

• Ability to perform under pressure and demonstrate initiative.

• Excellent verbal, written, and presentation skills.

• Strong organizational, detail-oriented, interpersonal, leadership, influencing, time, and task management skills.

• Ability to build and maintain robust stakeholder relationships.

• Capability to work independently and make fact- and data-driven decisions under pressure.

• Ability to identify priorities, create plans, and deliver results on time.

• Strong analytical, presentation, and public speaking skills.

• Good understanding of English spelling and grammar.

• Ability to read, respond to, and comprehend instructions and correspondence.

• Capacity to articulate complex issues clearly and present ideas persuasively.

• Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.

• Willingness to travel domestically and internationally approximately 25% of total work hours annually.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous education.

• Supportive and dynamic work environment.

• Flexibility in working arrangements and schedules.