Engineering Operations Specialist – Consumer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of processes and tools that eliminate obstacles for engineering teams.

• Leverage AI and automation to address operational challenges.

• Manage Jira and Confluence, which includes configuration, workflows, permissions, and automations.

• Oversee triage and intake to ensure work is directed to engineering in a well-routed and standardized manner.

• Maintain robust roadmaps.

• Conduct weekly delivery reporting for leadership.

• Ensure the quality of engineering metrics data, encompassing team definitions, ownership records, and tool configurations.

• Collaborate with engineers, engineering managers, and various teams across the organization to pinpoint friction points and transform feedback and operational data into scalable solutions.

⛳️ Requirements

• A minimum of 3 years of experience in operations, process, or tooling roles.

• Significant experience delivering impactful projects.

• Proficient in Jira administration, including boards, workflows, schemas, permissions, and custom fields.

• Intentional daily application of AI to tackle real-world problems and to innovate.

• Systematic mindset regarding interconnected processes and systems, along with their downstream effects.

• Capability to clarify ambiguous requests from senior stakeholders and the judgment to decline requests when necessary.

• Excellent written communication skills and the ability to document processes effectively.

• A genuine passion for operations, internal tooling, and enhancing the developer experience.

• A curious mindset and eagerness to learn new tools and frameworks.

• Familiarity with engineering metrics, developer productivity data, or DORA metrics.

• Understanding of the crypto space (preferred but not essential).

• Experience in creating Jira automation rules or Rovo agents (preferred but not essential).

• Knowledge of SQL, TypeScript, and scripting languages (preferred but not essential).

• Experience building Slack workflows or integrations (preferred but not essential).

• Familiarity with APIs for Slack, Jira, or GitLab (preferred but not essential).

• Exposure to localization, QA, or compliance processes (preferred but not essential).

• Experience working within a remote or distributed team (preferred but not essential).

🏝️ Benefits

• Applications are accepted continuously unless a specific deadline is announced.

• Qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

• Commitment to equal opportunity employment.

• Job-related skills or work-style assessments are consistently applied and are not the sole criteria for employment decisions.

• Kraken product dogfooding is mandatory for all new hires upon joining Kraken.