Head of Partner Programs – Strategy and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage the operational framework for Apollo's Partnerships division.

• Create and implement processes, systems, data models, governance structures, ownership, and operational rhythms.

• Design partner engagement strategies and commercial frameworks from acquisition to renewal.

• Establish workflows, incentives, tiering, deal structures, attribution metrics, system requirements, and performance measurement.

• Oversee reporting infrastructure, operational definitions, instrumentation, dashboards, and regular partner-performance reports.

• Transform partner data into effective decision-making systems, enhancing data quality and attribution accuracy.

• Manage partner systems requirements, architecture, roadmap, prioritization, and operational models involving Salesforce, PartnerStack, Crossbeam, Apollo, and related tools.

• Navigate complex cross-functional initiatives from clearly defined requirements to execution.

• Enhance partner engagement economics and efficiency through process improvements, automation, and tooling enhancements.

• Supervise partner business reporting, partner data quality, attribution, lifecycle and funnel instrumentation, deal registration, commercial operations, agreement administration, revenue-sharing tracking, and partner-related workflows.

• Collaborate with Partner Managers, Systems, Data Engineering, RevOps Analytics, Finance, Legal, BizOps, Partner Marketing, Academy, and technical teams.

⛳️ Requirements

• A minimum of 7 years of experience in Revenue Operations, Sales Operations, Business Operations, Partner Operations, Strategy & Operations, or a similar role.

• Proven experience in a B2B SaaS environment and collaboration across various go-to-market functions.

• Direct experience in managing Partnerships.

• Experience in establishing an operational function from the ground up, including processes, systems, reporting, and governance.

• Solid understanding of partnerships and partner-led activities, such as agencies, technology/integration partners, channel programs, or strategic alliances.

• Knowledge of partner economics, attribution, incentives, deal registration, and partner lifecycle management.

• Strong analytical capabilities with respect to funnel, pipeline, revenue, cohort, and attribution data.

• Ability to lead cross-functional projects without formal authority.

• Strategic and operational expertise, including knowledge of attribution definitions, Salesforce workflows, and revenue-sharing processes.

• Comfort in working with ambiguity and adapting to changing requirements.

• Excellent written and verbal communication skills.

• High sense of ownership and sound judgment.

• Proficient in utilizing AI and LLM tools for analysis, SQL development, requirements gathering, documentation, data quality assessment, and recommendations.

• Familiarity with clean schemas, canonical definitions, semantic documentation, and dependable system interfaces.

• Capability to validate AI-generated outputs and discern when a first-principles analysis is warranted.

🏝️ Benefits

• Equity.

• Company bonus.

• 401(k) plan.

• Minimum of 10 paid holidays annually.

• Flexible PTO.

• Parental leave.

• Employee assistance program.

• Wellbeing benefits.

• Global travel coverage.

• Life, AD&D, STD, and LTD insurance.

• FSA/HSA options.

• Medical, dental, and vision coverage.

• Resources, support, and independence for professional development.

• Cross-department collaboration opportunities.

• Freedom to innovate and take calculated risks.