Sales Operations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Implement targeted outbound sales initiatives, including upselling, win-back strategies, and pre-sale conversion efforts.

• Perform outbound calls and follow up on abandoned orders and customer inquiries.

• Interact with customers through various touchpoints to enhance conversion rates and drive revenue growth.

• Assist in tracking, reporting, and monitoring campaign performance.

• Collaborate with internal teams to ensure successful campaign execution and adherence to timelines.

• Provide support for commission payouts and investor reporting as needed.

• Keep customer records accurate and up-to-date within CRM systems.

• Ensure data integrity for effective campaign targeting and reporting.

• Analyze performance metrics to assess the effectiveness of campaigns.

• Take ownership of and drive key performance indicators (KPIs) such as conversion rates, upsell revenue, win-back success, and abandoned order recovery.

• Enhance campaign performance based on trends and insights derived from KPIs.

• Report outcomes and offer recommendations for continuous improvement.

• Manage sales Jira boards and maintain relevant dashboards.

• Undertake additional responsibilities as required.

⛳️ Requirements

• Must be eligible for employment in the US without sponsorship.

• Minimum age requirement of 18.

• High School Diploma or GED, or a comparable combination of education and experience is mandatory.

• A valid driver's license is required, subject to successful DMV verification.

• At least 2 years of experience in inside sales, outbound sales, or campaign-driven customer engagement.

• Excellent communication skills, able to engage effectively and persuasively with customers via phone, email, and SMS.

• Practical experience with CRM platforms and sales engagement tools is essential.

• Ability to track activities and maintain precise customer records is required.

• Capable of managing and prioritizing multiple campaigns in a fast-paced setting.

• Ability to interpret campaign performance metrics and modify outreach strategies accordingly.

• Detail-oriented with a strong focus on accuracy in execution and documentation.

• Self-motivated and results-driven, with a focus on sales and retention goals.

• Proficient English communication skills, including speaking, reading, writing, and comprehension.

• Competent in the use of MS Office applications, including Teams, Word, Excel, and PowerPoint.

• Functional knowledge of common office equipment, computers, office software, and teleconferencing applications is necessary.

🏝️ Benefits

• Company-sponsored medical and dental insurance, effective the 1st of the month following your start date.

• Complimentary fiber internet service for employees residing in the service area.

• Paid time off (PTO) for vacation and sick leave.

• 11 paid holidays throughout the year.

• Paid time off for birthdays.

• 401(k) matching program (4%).

• Opportunities for growth, promotions, and new challenges.

• Competitive base salary offered.

• Primarily remote work from home, five days a week.

• A collaborative, supportive, and people-first work culture.