Sales Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver vital coordination and administrative assistance to the commercial and sales teams.

• Accelerate customer orders from various sources, including international and national FOB, palletized shipments, and DSV orders.

• Verify shipping window availability with product/CN and bring attention to any non-conforming dates.

• Oversee the Order Status Document, which includes entering orders for team review and applying pressure when securing production is essential.

• Eliminate estimates (additions) once orders are confirmed and report back to the commercial team in the specified format.

• Analyze FOB shipment details from the China team and flag any issues that arise.

• Collaborate with the China team and retailer merchandising teams, escalating concerns to the National Account Manager / Channel Manager as necessary.

• Develop and maintain reports, such as promotional calendars, estimates versus actuals, accruals versus spend files, and sales data.

• Process retailer SOA claims according to pre-established metrics.

• Partner with the partnerships team on SOA and promotional confirmations.

• Coordinate retailer product setups, deadlines, and launch dates with both retailers and internal stakeholders.

• Manage order planning, inventory, and sales inputs.

• Create presentations for range, pallet, and WIGIG offers designed by the National Account Manager / Channel Manager.

• Expedite orders, verify shipment status, and alert the National Account Manager / Channel Manager to any issues.

• Establish the foundation for commercial summaries while allowing the National Account Manager / Channel Manager to retain ownership of the commercials.

• Work closely with National Account Managers, Channel Managers, retailers, merchandising teams, internal stakeholders, and overseas teams.

⛳️ Requirements

• A minimum of 3–5 years of relevant experience in Sales Coordination, Sales Operations, Commercial Operations, Order Management, or a similar position.

• Experience in supporting commercial, sales, retail, or account management teams is highly preferred.

• Familiarity with coordinating multiple stakeholders, customers, internal teams, and/or overseas teams is advantageous.

• Intermediate to proficient Excel skills, including report maintenance, data tracking, and preparation of commercial summaries.

• Proficient in Microsoft Office, especially Excel, Outlook, and PowerPoint.

• Comfortable handling order management, sales, inventory, promotional, and commercial reporting data.

• Capable of interpreting information, identifying discrepancies, and raising potential issues.

• Strong grasp of sales coordination and commercial support, rather than solely administrative or order-processing tasks.

• Experience in coordinating customer orders, shipments, stock, product launches, promotions, or retailer requirements is beneficial.

• Ability to monitor deadlines, follow up with relevant teams, and proactively address or escalate issues.

• Commercially aware, with the confidence to challenge ideas, ask questions, and engage in discussions rather than merely following instructions.

• Proficient in managing multiple priorities and stakeholders simultaneously.

• Excellent written and verbal communication skills.

• Comfortable collaborating with Sales/Account Managers, retailers, internal departments, and overseas teams.

• Capable of building positive working relationships while assertively following up and advocating for action when necessary.

• Able to navigate a role with multiple stakeholders and reporting lines without direct people-management responsibilities.

• Warm, calm, and quietly confident demeanor.

• Trustworthy, dependable, and highly detail-oriented.

• Organized and capable of working independently.

• Proactive and solutions-focused.

• Strong commercial awareness and sound judgment.

• Able to effectively contribute to a young, high-performing UK team.

• Strong cultural fit and collaborative working style.

• Available Monday to Friday, from 3:00 PM to 11:00 PM PH time (8:00 AM to 4:00 PM UK time).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• A dynamic work environment with a focus on teamwork.

• Comprehensive benefits package, including health and wellness programs.

• Flexible working hours to support work-life balance.