Sales Operations Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Enhance the productivity of Account Managers through direct collaboration.

• Offer operational support with the creation of quotes and processing of orders.

• Provide updates on the status of orders, quotes, and other inquiries.

• Directly engage with customers concerning order statuses, quotes, and requests.

• Assist with basic service requests for CDW and Partner-badged services via Agiloft and Synapse/Changepoint.

• Prepare and distribute customer quotes and product configurations.

• Process orders using SPS and AS400 systems.

• Manage web orders through the Sales Order Router.

• Oversee bid entries, amendments, and successful bids within the Bid Router.

• Choose suitable purchasing contracts and terms during order entry.

• Maintain the sales order routers and sales order manager screens.

• Ensure tasks are completed efficiently.

• Facilitate and follow up on Customer Relations/ServiceNow inquiries.

• Release orders that are on hold in both the Sales Order Manager and Sales Order Router.

• Accurately configure hardware in line with best-practice standards.

• Participate in sales team meetings and huddles via phone, Webex, or in person.

• Stay informed about relevant products, promotions, and announcements.

• Enhance product knowledge and sales skills through training sessions.

• Achieve Partner Product accreditation.

• Foster trusted relationships with Account Managers and other internal departments.

• Provide relevant information to clients and Account Managers.

• Ensure an exceptional customer experience.

⛳️ Requirements

• High school diploma or equivalent.

• Associate’s degree or 2 years of relevant experience.

• At least 2 years in an administrative support or customer service role.

• Over 2 years of experience in the Sales or Technology industry (excluding retail).

• Comprehensive knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.

• Strong verbal and written communication abilities.

• Exceptional organizational skills to manage multiple tasks effectively.

• Ability to work under pressure while handling various assignments and priorities.

• Strong interpersonal skills to interact effectively with individuals at all levels.

• Flexibility in daily work schedules.

• Capability to work independently and manage time efficiently.

• Outstanding problem-solving abilities and commitment to follow-through.

• Willingness to travel up to 10% as required.

• Excellent communication skills, attention to detail, and interpersonal abilities.

• Familiarity with Microsoft Office applications.

• Ability to multitask effectively.

• Confidence when interacting with customers.

• Previous experience in selling computer hardware, software, solutions, or services.

• Preferred certifications in Advanced Technology (Cisco).

• Working knowledge of internal CDW systems, including AS400/SPS and Agiloft.

🏝️ Benefits

• Annual bonus target of $20,000, subject to the terms and conditions of the plan.

• Comprehensive benefits overview available at https://cdw.benefit-info.com/.

• Remote work arrangement available.

• Opportunities for training on product knowledge and sales skills.

• Chance to achieve Partner Product accreditation.

• Potential to travel to CDW locations, meetings, and customer sites.