Sales Operations Manager – Smart Factory Solutions

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Develop quotes and proposal documents for sales leadership approval utilizing standard templates, while managing version control and submission processes.

• Oversee the maintenance of the price book, quote templates, and margin reporting tools, including updates on exchange rates and cost inputs from headquarters.

• Monitor RFI and RFQ deadlines and deliverables across all current opportunities, ensuring timely completion of internal inputs.

• Facilitate the administration of NDAs, master agreements, and contract amendments through internal legal channels and signature processes.

• Handle supplier registrations, customer procurement portals, and compliance questionnaires, including submissions related to sustainability and information security.

• Coordinate the setup and access of customer system accounts for both internal and headquarters team members.

• Manage the opportunity pipeline and generate weekly reports on pipeline status, forecasts, and activities for sales leadership and headquarters.

• Process purchase orders, monitor invoicing milestones in collaboration with Program Management and Finance, and maintain order documentation.

• Organize and maintain the sales team's shared document structure, meeting records, and action tracking.

• Contribute as an individual to support the commercial operations foundation of LG Electronics' Smart Factory Solutions business in North America.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.

• Over 5 years of experience in sales operations, sales support, contract administration, or customer account administration within an industrial or manufacturing supplier context.

• Familiarity with customer procurement portals and supplier registration processes for large manufacturers.

• Proven experience in administering NDAs and commercial contracts through legal and signature workflows.

• Background in supporting a sales team with quotes, pricing tools, and pipeline reporting.

• Experience collaborating with overseas headquarters teams across different time zones is preferred.

• Proficiency in advanced Excel, including pricing models, lookups, and scenario tables.

• Strong process discipline, attention to detail, and ability to manage deadlines across multiple tasks.

• Excellent written communication skills for customer-facing documents and internal reporting.

• Proficient with CRM or project tracking tools.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with various investment options.

• A generous Paid Time Off program that encompasses company holidays and a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives that vary by role.

• Access to confidential mental health resources to assist you and your loved ones in enhancing your quality of life.

• Incentives for achieving personal fitness goals.

• Paid parental leave.

• Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.

• Equal opportunities based on merit.

• Opportunities for professional growth.

• Flexible work arrangement: Remote.