Sales Operations Manager – Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify the factors affecting service performance and spearhead initiatives to enhance the customer experience for new clients and improve team efficiency.

• Collaborate with cross-functional teams to define and execute strategic projects aimed at minimizing workflow friction and inefficiencies within the Services organization.

• Oversee weekly and monthly business processes, promptly escalating any deviations from established goals and expectations.

• Serve as a liaison between Services and other business units.

• Manage ad-hoc reporting requests utilizing Salesforce and other relevant platforms.

• Provide operational insights to sales leadership regarding scalable business challenges.

• Streamline workflows and oversee operational processes across Implementation, Installation, and Customer Education.

• Employ data-driven insights to manage operational processes, allocate resources, and monitor performance.

• Work closely with Sales, Support, and Product teams.

⛳️ Requirements

• A minimum of 3 years of experience in Field Sales or Revenue Operations at a fast-growing SaaS company within the Mid-Market or Enterprise segments.

• Outstanding skills in spreadsheet and data management.

• Proficient in creating Salesforce reports and dashboards.

• Familiarity with the integration of SFDC applications.

• Capability to enable sales teams on best practices and tools related to SFDC.

• Experience collaborating with Sales Leadership on weekly forecasting, territory alignment, ROE, QBRs, and similar initiatives.

• Proven experience in identifying and utilizing AI-driven tools and solutions for sales operations.

• Ability to take the initiative and manage projects with minimal guidance.

• Strong capability to prioritize tasks and handle multiple concurrent projects in a fast-paced, high-growth environment.

• Excellent written and verbal communication skills.

• Must possess authorization to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

🏝️ Benefits

• Comprehensive health, pharmacy, optical, and dental care benefits.

• Paid time off.

• Sick leave.

• Coverage for short-term and long-term disabilities.

• Life insurance.

• Contributions to a 401(k) plan.

• Potential inclusion of restricted stock units in total compensation for specific roles.

• Some interviews or training sessions for new hires may take place in person at one of Motive's global offices.