Sales Operations Manager – Implementation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify key factors influencing service performance and spearhead initiatives aimed at enhancing the experience for new customers and improving team efficiency.

• Collaborate with cross-functional teams to define and implement strategic projects that minimize workflow obstacles and inefficiencies within the Services organization.

• Oversee weekly and monthly business processes, addressing any deviations from established goals and expectations.

• Act as a vital link between the Services team and the broader business.

• Manage ad-hoc reporting requests through Salesforce and various other platforms.

• Provide guidance to sales leadership on operational strategies for addressing large-scale business challenges.

• Supervise internal processes and systems related to Implementation, Installation, and Customer Education.

• Apply a data-driven approach to managing operational processes, resource allocation, and performance evaluation.

• Work closely with Sales, Support, and Product teams to enhance the experience of new customers.

⛳️ Requirements

• A minimum of 3 years of experience in Field Sales or Revenue Operations at a rapidly growing SaaS company within the Mid-Market or Enterprise sectors.

• Outstanding skills in spreadsheet management and data organization.

• Proficient in creating Salesforce reports and dashboards.

• Understanding of the integration of SFDC applications.

• Capability to empower sales teams on SFDC best practices and associated tools.

• Experience collaborating with Sales Leadership on weekly forecasting, territory alignment, ROE, QBRs, and similar initiatives.

• Proven ability to identify and utilize AI-driven tools and solutions to boost the efficiency and effectiveness of sales operations.

• Self-starter with the ability to lead projects and work with minimal supervision.

• Strong ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced, high-growth environment.

• Excellent written and verbal communication skills.

• Candidates must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

🏝️ Benefits

• Health benefits

• Pharmacy benefits

• Optical benefits

• Dental care benefits

• Paid time off

• Sick time off

• Short-term disability coverage

• Long-term disability coverage

• Life insurance

• 401(k) contribution (subject to eligibility requirements)

• Potential for restricted stock units for certain positions

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.