Associate Director, Sales Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead and implement the strategy for field operations that supports commercial and medical teams across various therapeutic areas.

• Develop scalable processes, tools, and policies to ensure compliant and effective field operations.

• Supervise processes related to field operations, governance, performance standards, CRM systems, roster management, and reporting platforms.

• Collaborate with senior commercial leaders to predict operational requirements and deploy proactive solutions.

• Facilitate committees and processes for the compliant design, documentation, and administration of incentive plans.

• Create incentive compensation plans, including tracking, reconciliation of attainments, payout calculations, and standardized reporting.

• Lead discussions in quarterly incentive compensation committees and secure stakeholder approvals.

• Manage processes related to territory, roster, and alignment, including optimized coverage models and compliant assignments.

• Coordinate the onboarding operational elements for new field hires in collaboration with Training, HR, and Compliance.

• Oversee field communications, playbooks, and updates to processes.

• Assist in planning deployments for product launches and expansions or restructures of the field force.

• Supervise standardized reporting suites, dashboards, and business insights for field teams and leadership.

• Track KPIs, identify trends, and propose operational enhancements.

• Collaborate with Analytics and Data Operations to ensure data accuracy, integrity, and compliant usage.

• Ensure that processes comply with FDA, OIG, and corporate compliance standards.

• Maintain documentation that is audit-ready and controls for field interactions.

• Drive continuous improvement initiatives for systems and processes within field operations.

• Work in partnership with Commercial, Medical Affairs, IT, Legal, HR, and Finance to ensure field readiness.

• Represent the Field Operations team in strategic planning, governance, and launch preparation efforts.

• Perform any additional duties and responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree is required; an advanced degree is preferred.

• Over 10 years of experience in Field Operations, Commercial Operations, Sales Operations, or related roles in the biotech or pharmaceutical sectors.

• Demonstrated experience in creating strategic and equitable incentive compensation plans.

• Proven leadership experience in managing complex operational programs that support field-based teams.

• Deep understanding of FDA, OIG, and industry compliance regulations related to field activities.

• Experience in managing CRM systems (e.g., Veeva), field analytics platforms, and roster/alignment technologies.

• Established ability to collaborate across functions and influence senior-level stakeholders.

• Experience in supporting product launches in small to mid-sized biotech companies is preferred.

• Prior management experience leading high-performing operational teams is preferred.

• Advanced analytical skills and familiarity with field insights or forecasting tools are preferred.

• Capability to design and scale Standard Operating Procedures (SOPs), governance models, and operational infrastructures.

• Strong project management skills and the ability to operate effectively in fast-paced, dynamic environments.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• Comprehensive benefits package that includes medical, dental, and vision insurance.

• 401(k) retirement plan with company matching contributions.

• Generous parental leave and family planning benefits.

• Exceptional company culture.

• Opportunities for personal and professional development.

• Long-term incentive plan.

• Additional incentive compensation plans as applicable.