Sales Operations Manager – Direct Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales leadership, Revenue Operations, Enablement, Finance, Business Systems, SDR, and Marketing to enhance the Direct Sales process from lead and opportunity management to Closed Won.

• Identify seller challenges, process inefficiencies, data discrepancies, and forecasting assumptions.

• Evaluate and enhance lead and opportunity management, pipeline integrity, CRM cleanliness, forecast precision, close-date discipline, territory design, quota allocation, and tool adoption.

• Refine lead and opportunity workflows and set pipeline hygiene standards.

• Establish pipeline inspection and forecasting rhythms with Sales leadership and frontline managers.

• Provide insights on funnel conversion rates, sales velocity, win percentages, stage progression, deal quality, and rep/segment performance.

• Define and implement automation and AI-enabled workflows to minimize manual tasks and identify risks more swiftly.

• Foster the use of essential sales tools and processes through stakeholder collaboration, enablement, managerial reinforcement, and performance tracking.

• Design and refine territory and account assignment frameworks; assist in quota modeling, capacity planning, and coverage evaluations.

• Analyze sales cycles, conversion rates, win percentages, velocity, sources, territories, segments, and rep-cohort performance.

• Convert data into actionable recommendations and executive-ready presentations.

• Act as the business owner for Direct Sales process requirements and collaborate with Business Systems on configuration and execution.

• Support UAT, rollout readiness, seller communications, and post-launch adoption monitoring.

• Maintain ongoing pipeline health, stage integrity, forecast evaluations, and adoption standards across Direct Sales.

⛳️ Requirements

• Demonstrated experience in creating systems, fostering alignment, and making a significant impact at scale.

• Proven track record of follow-through, curiosity, and achieving results.

• Eagerness to learn and comfort with experimentation.

• Enthusiasm for leveraging technology to enhance the human aspect of sales.

• Capability to work from any location within the U.S.

• Willingness to travel up to 15 days annually for company-wide events.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible paid time off (PTO).

• 401(k) matching program.

• Incentive stock options / ISOs.

• Volunteer time off.

• Employee Resource Groups.

• Generous professional development initiatives.

• Dedicated annual leave for learning and growth.

• Hands-on training in AI with clearly defined guidelines.

• Up to 15 days of travel annually for company-wide events.